Only cold water in brand new washer

Old 02-15-20, 12:00 PM
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Only cold water in brand new washer

Hello Everyone

About a month ago we bought a brand new Whirlrpool WTW5000DW3 washing machine. Even on the hot setting water that fills the washer is cold, not even warm. I disconnected and checked the infeed hoses: water that's coming out of the hot hose is indeed hot. Is the brand new machine really broken, or is there something else going on?

Thank you!
Old 02-15-20, 12:17 PM
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Turn off the cold water supply and try filling with just the hot water.
Does water still come in ?
Old 02-15-20, 12:35 PM
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Its a new machine, if the water connections are working then call service!

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