Hi,
I've watched a couple of videos on youtube, but I don't know what to do next.
I checked the pipes that connect to the pump under the washer. No real obstruction there. I only found a curved piece of metal (labeled "2") inside the black pipe (labeled "1"). Maybe something broke apart above and that curvy piece fell down.
I also checked continuity on the pump with a multimeter, and it's fine. Could the pump still be faulty?

Additional information :
-I found water pooling both before AND after the pump (on the "washer side" and on the "wall side"). There seems to be a non-return valve after the pump (red arrow). When I put my finger through it, water backflows.
-I can turn the propeller on the pump with my fingers, so it's not stuck. Should I pull the white piece (labeled "3") to open the pump and clean it anyway?

Any advice is welcome!

 

Your arrow is pointing to a check valve.
The water can get pumped out (drain) but doesn't gravity flow back in.

I don't know what that piece of metal is.

In picture 3..... that white piece is the impeller. Supply power to the motor and see if it spins.

 

Is it safe to reconnect the connector to the motor, set the washer dial to "spin" and start it while I hold it in my hands?

 

The wire looks like it comes from an under wire bra,

 

My wife denies it, but I think you're right

 

I guess it's not pumping properly. If you watch this video that I've uploaded https://youtu.be/13-2Et2c-JA
you'll see what I mean.

But the washer's drum turns very slowly (https://youtu.be/INLITe66sf4). Are there 2 problems here (pump and drum)?

Thanks

 

Not sure about the drum but that pump is bad.

 

PJmax, you were right. I changed the pump and it's working fine.Thank you again!
Cheers

 

You're welcome...... good job.