GE washing machine model GTW220ACK5WW help

Old 05-12-22, 11:15 PM
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GE washing machine model GTW220ACK5WW help

Hello, thank you in advance to anyone that can help. Today we replace the drain pump assembly on our GE top load washing machine, being very careful and following ALL instructions properly. After the repair and running it through a small load cycle to test it out, I noticed that the drum has dropped a couple or so inches. It is running properly, agitator is fine, draining properly with NO noises or banging. What could of happened and what is needed to be done? Please help I can't afford a new one and this is only 4 years old, I have had it about 2 years old and was purchased new. Thank you and have a good day.
Old 05-13-22, 01:07 AM
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Welcome to the forums.

It sounds like a hanger may become un-attached.
The [tub and motor] tab has the full diagram seen below.
Sears Parts direct. Exploded views and parts list.

413 is a ball joint and 414 is a rod and spring assembly.
There are at least three and probably four.
One or more may become disconnected..... probably at the bottom.

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