GFIC installation problem


Old 12-01-05, 05:31 PM
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GFIC installation problem

The wife decided to plug in a air dryer and a curling iron into the bathroom gfi outlet. Well it tripped the plug. Tried to reset it it would'nt reset. Went to the fuse box and checked and reset the breaker still would not reset. Some of the outlets in the master bedroom are on the same breaker and are working fine.
Other plugs on one wall are still out along with the gfi plug. Decided to replace the gfi outlet thinking it would fix the problem. Removed the old gfi outlet and rewired the same way as the one I removed. There is a single cable coming into the outlet white, black and the ground. Looked like the end of the line. Still would not reset. Here's the funny thing. Took a meter and touched it to the black wire and the ground the meter moved indicating it was hot. Touched the meter to the white wire and the ground the meter also moved indicating it was also hot. Not sure how this could be.

Need a little advice on what might be going on here.
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Old 12-01-05, 05:34 PM
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Did you make sure to connect the black and white wires to the terminals marked LINE and not the ones marked LOAD?

If this is good, you may have a loose neutral at the next box back from this one.
Old 12-01-05, 05:41 PM
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You have an open neutral.

At one of the other receptacles a neutral wire has come loose. It is either the last working receptacle or the first non-working one. Check eanc and every receptacle on the circuit until you find (and fix) the problem.
Old 12-06-05, 08:28 AM
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Thanks for the advice it was an open neutral at the other outlet. We're up and running.

Great Job.
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