GFCI tripped and would not reset. Replaced this same GFCI about 2 years ago (house is 9 years old). GFCI has 6 outlets - took them all apart and replaced two of them. GFCI still would not reset. Used Greenlee 3 wire outlet tester to ensure outlets were wired correctly. Used Fluke Multimeter to check voltage since you need at least 108V to reset 20A GFCI. Hot & Ground showed 122V, Hot and Neutral showed 93V, Neutral and Ground showed 22V. From what I can tell (and I check every outlet in my house) the GFCI outlet is fed directly from the breaker (by the way - checked the breaker - 123V) and only feeds the 6 outlets in my kitchen. Took every outlet apart so that nothing is connected after the GFCI and still only getting a max of 93V. Not sure what to check next but my guess is my neutral connection is either bad or grounded somewhere.

 

My guess is that your neutral wiring is either damaged or loose somewhere. Have you checked the termination of the neutral into the breaker?

BTW, when you sayI'm wondering: do you only have one 20A circuit for small kitchen appliances? Not two?

 

I have two GFI's in the kitchen - kitchen is basically split in half and they run off of seperate breakers. I tried to check the neutral in the breaker - seemed way too hard to trace the wires and did not want to kill the power to the house (at this time) to investigate further

 

I'm confused. If youthen what is doing?

 

Looks as if you have a compromised neutral. The voltages you were getting via a digital meter were phantom voltages. Check the neutral at the GFCI and along the path it takes to the breaker panel. If there is junction box somewhere (not likely) check the wiring in it.

 

Just to clarify - the gfi that is out only supplies power to 6 outlets in my kitchen - I have more then 6 outlets which are supplied by the other gfi. After tracing the power from the garage I found the problem outlet which just happened to be outside in my garage - never thought to check the garage. It had a burnt neutral terminal so I replaced it and everything is fixed.

Thanks for your help

 

Thank you for letting us know the outcome.