Trouble code # 4 for DSC panel and keypad.

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Old 05-06-08, 07:38 PM
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Trouble code # 4 for DSC panel and keypad.

Hello,

Recently, the trouble light has been lit on our keypads for our system with a DSC PC5010 panel. After interrogating the keypad using the manual, the code error is #4, which apparently means the panel is not communicating properly. Called alarm company who said the panel does not appear to be communicating with the monitoring service. Shouldn't the service have called me to alert me to a problem? Anyway, I am looking for potential solutions before having an expensive service call. House phones working OK. Light came on apparently while we were out of town. Also, how do I set a delay when activating the "stay" alarm monitoring mode? This would be especially useful so the alarm could be on at night when everyone has not yet made it home yet, instead of having the alarm go off instantaneously and the alarm company responding every time when it is accidentally activated.

Thank you in advance.
 
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Old 05-06-08, 09:24 PM
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Unless you are subscribing to a supervised monitoring service (which generally costs a good bit more than a standard monitoring contract) the assumption is that the subscriber will check communication periodically by testing their system.

Most residential systems only send an auto test once a month to once a week, at best, and that's generally logged on a typical residential account, but that's about it.

On a DSC panel, the communication trouble will not clear until the panel successfully communicates with the central station.

Try putting the system on test with the monitoring center, and trip it into alarm a couple of times. If it still doesn't connect, then you may have phone line issues specific to the alarm.
 
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Old 05-07-08, 04:27 PM
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I tried your suggestions, and the trouble light cleared. The monitoring service did receive the alarm notifications during the test period. Thank you for your help. Just saved me $85!

If you don't mind, do you have suggestions for setting a delay time for the alarm when in "stay" mode?

Thanks again.
 
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Old 05-08-08, 11:38 AM
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The delay always works on the entry/exit doors in stay mode, unless you specifically use the *9 command to remove the delay from the doors.

All stay does is to auto-bypass the interior zones (assuming that they are set as interior stay/away zones).
 
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Old 05-08-08, 08:33 PM
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Thanks. I have noticed the delay does work on some doors in the "stay" mode, but not others. Someone must have used the *9 for the doors where there is no delay? Is there a way to reactivate the delay for these other (non primary) doors if needed? Thanks again for your help.
 
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Old 05-09-08, 05:56 AM
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No, I don't think you are understanding the operating modes, you might want to give your user manual a careful read.

Only a couple of doors (normally those nearest the keypad(s)) have the delay, all other doors are normally set as instant zones. This is set based on both what openings are physically wired to others, and what the zone is programmed to be.

If the doors in question are alone on their zones, then yes, they can be reprogrammed as delay zones. More likely is that these non-delay doors are part of a zone with 1 or more windows.

You can turn _off_ the delay on a delay zone with a keypad command. To make a non-delay zone have a delay is a _lot_ more complicated.
 
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Old 05-12-08, 07:38 AM
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Thank you again. I think I am beginning to understand. I will test all the doors just so I am aware which are instant and which are delay and make note of this on the zone chart so I'll be sure to use the right door when coming home late at night.
 
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