Paradox Insight on EVO HD & HD 77 PIR


Old 02-27-17, 03:10 AM
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Paradox Insight on EVO HD & HD 77 PIR

Sorry if I am doing something daft here but it is my first post :-)

I have a paradox EVO HD and HD 77 pir and am trying to activate the paradox insight app to remote control it. To be exact, it used to work but somehow i was toying with the users section of the app and must have changed something. The result is that whatever username or password I drop in the insight app, i get a wrong user or password error. In users section of my panel (via babyware), I have the master user correctly set (all default) and yet the password still does not work in the app.

What I discovered is that if cold start the alarm, for few hours i can access the HD 77 from babyware normally. Then it will give me an error that installer access has be disabled. Please enable using master via insight.

I did also full factory reset of the panel. No Change.

Anyone has a clue how i can resolve this? Unfortunately paradox dont want to help :-(

Thank you all
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Old 02-27-17, 05:43 PM
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Join Date: Jun 2000
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Hard to know exactly what setting you may have altered. If you phone is an I-phone, you may have to delete the app and reinstall it to get the correct user and password to take.

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