Alarm communication question
#1
08-26-17, 12:16 PM
Alarm communication question
Hello,
I have an ADT Safewatch Pro 3000 that came pre-wired in my house when I bought the house. I recently cancelled ADT because of paying outrageous fees of 44.95 a month for alarm that was using my home phone. I only had a phone line for my home alarm system. So decided to call a company and setup my alarm via phone where they can do remote takeover and have like a central station for monitoring my alarm and not having to use any big name company's. I decided to buy a Home Phone Connect 3 (ting.com) which has a built in chip that will give you a dial-tone. I am able to connect it directly into my Telephone Patch panel into the slot for the RJ45 (rj31x). When my alarm went off, it dialed the appropriate number but the gentlemen mentioned that he was not receiving the "data packets" or something of that sort. He basically compared what I had and his type of error as similar to being someone that would try to setup an alarm using a land line with Majic jaxx box. My friend has my same Home phone connect (sprint box) and it works beautifully for his home alarm. Alarm central stations use data packets? I thought if it just dialed the number when activated it would be good enough? I donno, this is all new to me, any help and guidance would help, thanks.
Joe.
I have an ADT Safewatch Pro 3000 that came pre-wired in my house when I bought the house. I recently cancelled ADT because of paying outrageous fees of 44.95 a month for alarm that was using my home phone. I only had a phone line for my home alarm system. So decided to call a company and setup my alarm via phone where they can do remote takeover and have like a central station for monitoring my alarm and not having to use any big name company's. I decided to buy a Home Phone Connect 3 (ting.com) which has a built in chip that will give you a dial-tone. I am able to connect it directly into my Telephone Patch panel into the slot for the RJ45 (rj31x). When my alarm went off, it dialed the appropriate number but the gentlemen mentioned that he was not receiving the "data packets" or something of that sort. He basically compared what I had and his type of error as similar to being someone that would try to setup an alarm using a land line with Majic jaxx box. My friend has my same Home phone connect (sprint box) and it works beautifully for his home alarm. Alarm central stations use data packets? I thought if it just dialed the number when activated it would be good enough? I donno, this is all new to me, any help and guidance would help, thanks.
Joe.
#3
08-26-17, 02:19 PM
Group Moderator
Welcome to the forums.
Not quite, VoIP services do not carry alarm signals well. The audio is digitized by the connection box but the stream rates can vary greatly causing the data to be un-readable at the central station.
I work for an alarm company and have had to switch most of our accounts to network adapters. These adapters connect to the data bus of the alarm panel and send the data directly thru the network.
MrRon, the forum pro, can help you out with a network device.
thought if it just dialed the number when activated it would be good enough? I
I work for an alarm company and have had to switch most of our accounts to network adapters. These adapters connect to the data bus of the alarm panel and send the data directly thru the network.
MrRon, the forum pro, can help you out with a network device.
Last edited by ray2047; 08-26-17 at 02:22 PM. Reason: date>todata
#4
08-26-17, 09:12 PM
Alarms communicate using modulation of the touch tone signals normally used for dialing (DTMF) http://dialabc.com/sound/dtmf.html
Some adaptors, like the one you are using, do a better job of transmitting those tones than others. It sounds like you have the cellular equivalent of a "magic jack".
Your description of what's going on is lacking in enough detail to really figure out exactly what needs to be fixed.
Some adaptors, like the one you are using, do a better job of transmitting those tones than others. It sounds like you have the cellular equivalent of a "magic jack".
Your description of what's going on is lacking in enough detail to really figure out exactly what needs to be fixed.
