Trouble code 7 on PK5501


  #1  
Old 10-26-17, 04:41 PM
B
Member
Thread Starter
Join Date: Oct 2017
Posts: 5
Upvotes: 0
Received 0 Upvotes on 0 Posts
Trouble code 7 on PK5501

I have a PK5501 keypad on a PC1616 control panel. I am get the orange triangle and the beeping. After pressing *2, it shows trouble code 7, low wireless device battery, but I have no wireless devices on the system that I know of. I have powered down the system twice by unplugging the power and battery and the trouble 7 comes back after a couple of days and it always seems to start beeping at 3 in the morning. Can anyone assist me it finding out what the issue is?
 
  #2  
Old 10-27-17, 03:50 PM
M
Forum Topic Moderator
Join Date: Jun 2000
Location: Gainesville, FL, USA
Posts: 15,630
Received 322 Upvotes on 297 Posts
Are you _sure_ you don't have wireless devices? Does it display a zone number if your press 7 after pressing *2?

How many zones are on your system? If there are more than 6, then you almost certainly have wireless devices.
 
  #3  
Old 10-27-17, 04:45 PM
B
Member
Thread Starter
Join Date: Oct 2017
Posts: 5
Upvotes: 0
Received 0 Upvotes on 0 Posts
I'm pretty sure there is no wireless devices, all of the sensors on the windows and doors have wires going to them. If I press 7 after I press *2, a big 7 shows on the display. On the cover of the key pad it is labeled
1. Front/ Side door
2.motion
3. Back door/ Front door
4. Side windows
5. 1-6 Back windows
6. 7-11 Front/ Bed Windows

How many zones would that be?
 
  #4  
Old 10-27-17, 05:04 PM
M
Forum Topic Moderator
Join Date: Jun 2000
Location: Gainesville, FL, USA
Posts: 15,630
Received 322 Upvotes on 297 Posts
That's 6 zones. Press 7 after pressing *2, that will display the zone number of the device with the low battery.

You may have wireless keyfobs, or possibly wireless smoke detectors.

See the table on page 60-62 of the installer manual: http://cms.dsc.com/download.php?t=1&id=17007
 
  #5  
Old 10-27-17, 05:56 PM
B
Member
Thread Starter
Join Date: Oct 2017
Posts: 5
Upvotes: 0
Received 0 Upvotes on 0 Posts
After I press *2 a small 7 appears at the top, then I press 7 again and a larger 7 appears a little lower. I know I do not have any wireless key fobs. I looked at the smoke alarm, it has wires going to it. It is a Napco FW-2 smoke alarm, I looked at the manual for it and it has no battery.
 
  #6  
Old 10-28-17, 07:20 AM
M
Forum Topic Moderator
Join Date: Jun 2000
Location: Gainesville, FL, USA
Posts: 15,630
Received 322 Upvotes on 297 Posts
Based on that, somewhere in your system there may be a forgotten wireless device on zone 7. Is your keypad a PK5501-RF model? If so, then the keypad is the wireless receiver.

There are several models of wireless transmitter that are very small, and could be easily in a door/window frame, and thus not visible.

Sometimes installers work around damaged inaccessible wiring by just adding a wireless device or two to the system. It just sounds like you were given an incomplete zone list.

"6. 7-11 Front/ Bed Windows " This makes me wonder if they might have used wireless devices on those windows, since the way they wrote the label is a little odd.
 
  #7  
Old 10-28-17, 10:36 AM
B
Member
Thread Starter
Join Date: Oct 2017
Posts: 5
Upvotes: 0
Received 0 Upvotes on 0 Posts
One key pad is a PK5501 and one is a RFK5501-433. I looked in both of them and did not see any batteries. Both have wires going to them, if the RFK5501 has a battery,where would it be?
 
  #8  
Old 10-28-17, 10:49 AM
B
Member
Thread Starter
Join Date: Oct 2017
Posts: 5
Upvotes: 0
Received 0 Upvotes on 0 Posts
I found it, it was the sensor on the back door. It is wireless, I was wrong. Thank you for the help.
 
 

Thread Tools
Search this Thread
 
Ask a Question
Question Title:
Description:
Your question will be posted in: