Up and running on the NX-8E, but problems with the NX-595E


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Old 03-20-18, 08:51 AM
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Up and running on the NX-8E, but problems with the NX-595E

Almost there!
The NX-595E, which was most promising, has let us down. Originally, we set up a master user, changed the installer name, etc. When setting up the UltraSync, we could arm/disarm, etc.

But then we lost user rights, couldn't log into the device as a master user with the computer, so couldn't set up or change Users, and lost the ability to arm/disarm with Ultrasync. Also, each zone flashed Fail to Communicate all the time. We defaulted the device. This brought back the ability to set a master user again. But this did not last long. In Ultrasync, we could see the status of each zone, but again, no arm/disarm rights and now could only log into the device and see zone flashing status along with Fail to Communicate. Now, defaulting does nothing to clear it and start over.
Any suggestions as to how to "bring this back" to being a stable device? Really love its capabilities.
 
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Old 03-20-18, 02:05 PM
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Re problem with NX595: This is Interlogix reply :
The only possible recovery would be using DLX900 if they have the serial number, web access passcode and download access code. Installer could login through a keypad and go to location 0#, 43#, turn on 4 then *, make sure seg 2 has all 8 on, this will give the installer code master code privileges. "

We re-programmed the NX-595 with DLX900; used the keypad to give installer MC privileges; went into 595 on laptop to re-enter master users; went back to keypad to change installer privileges back. We are back in business! Since we do not have a central monitoring company, we disabled the PSTN failover option which, hopefully will eliminate the "Fail to Communicate" from our system. We now get email notifications ASAP and UltraSync works properly.
 
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Old 07-04-18, 12:15 PM
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Hello,
Got my NX-595E running nicely connected on my NX-8V2.
Arm/Disarm from distance works great.

Am now in the process of figuring out the email notification part of the NX-595E.
Did all what has been listed on the manual to program email. The emails (used 2 in case) are in the system.
Unfortunately the system does not issue an email when system is armed or disarmed.

Looking for a solution I encountered your experience and was wondering if your NX-595E gives you an immediate email notification when system armed, disarmed etc. etc.
If so, could you please share your experience how you accomplished this.
Would appreciate this.

Thanks
Fred​​​​​​​
 
 

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