Honeywell Lyric - Random Reboots


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Old 08-18-22, 07:37 AM
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Honeywell Lyric - Random Reboots

Hi,

I have a Honeywell Lyric controller, same as the one here: https://www.amazon.com/gp/product/B01J72OKAC

I've had this panel for 2.5 years, and it has been working fine. Suddenly while on vacation, I started receiving messages of the panel disarming and arming, but with no photos from the camera. When I returned, I discovered these messages were because the panel was rebooting. After rebooting it would notify my alarm service that its status was disarmed, then armed.

I checked the logs, and it shows all the switch activations, door entry/exits, and only "E305 System Reboot". The E305 is timed along with the actual reboots of the panel but without any additional error codes.

I'm shocked the panel would suddenly do this out of the blue. Is anyone else experiencing this? Any idea what I can do to fix this without completely replacing the panel?

I contacted Honeywell, and was told to go ask one of their security dealers. No help from them, and essentially told to go kick rocks.
 
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Old 08-18-22, 07:47 AM
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Honeywell will only troubleshoot with a licensed dealer. Do you know if it could possibly be losing power randomly? You may just need a new power transformer. It could also be the communicator that's causing this.
 
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Old 08-18-22, 07:53 AM
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I think my panel only has WIFI, and no cellular module. Is there something I should be checking with this?

The panel doesn't seem to be using battery power, it just reboots. IE: If the transformer is fickle, shouldn't the battery provide power during the intermittent transformer drop outs? The panel isn't complaining of a bad battery, and I know in the past 2.5 years it has used the battery successfully a handful of times.


 
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Old 08-18-22, 10:26 AM
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First thing i would do since you've ruled out a power issue is to see if your panel is periodically losing wifi connection.
 
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Old 08-18-22, 10:54 AM
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In order of likelihood. Loosing connection is the typical problem.
  • Loosing wifi connection.
  • Defective battery
  • Defective power adapter.
 
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Old 08-18-22, 12:34 PM
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I'll try putting a hot spot right next to the panel and see how it does. If not, I'll continue with the battery.

Thanks.
 
  #7  
Old 08-18-22, 01:07 PM
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Just make sure whatever extender you're putting there is putting off the 2.4g band.
 
 

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