Should a new fireplace do this?


  #1  
Old 12-19-14, 12:58 PM
J
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Should a new fireplace do this?

Recently we got a new fire place fitted to our home. We have had it lit a maximum of 15 times over the last 5 weeks. Mainly as the weather has been very mild as of late. The front of the ash grate started to flake off as you can see from the attached pictures. When we returned it to the store we were told that's the way it goes now a days and that we had to keep rubbing it down and respraying it with black paint. is this correct? I don't believe so..

Any help is appreciated in this

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Old 12-19-14, 01:47 PM
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IMO that is unacceptable! can you contact the manufacture and bypass the store employees?

almost forgot welcome to the forums!
 
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Old 12-19-14, 01:49 PM
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Thanks Marksr,

Unfortunately the shop seem reluctant to give me the manufactures details as I know rightly this is not designed for an open fire
 
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Old 12-19-14, 01:54 PM
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If the grate wasn't designed for what you use it for - then it's all on you. I would have thought you could get the manufacture's info off of the packaging it came in [or one on the shelf at the store] If you remove all of the non heat rated paint and repaint using heat rated paint [like BBQ black or engine paint] it should adhere ok.
 
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Old 12-19-14, 02:09 PM
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It's NOT designed for an open fire?

Really?
 
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Old 12-19-14, 02:39 PM
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The store we purchased it off fitted it all for us so there is no markings on the packing or anything. The store told me that all grates now a days flake like this with the heat of burning coal.
 
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Old 12-19-14, 02:43 PM
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Maybe all the grates they sell do but that isn't true of most grates. Maybe those were intended for electric or gas log fireplaces - something that doesn't get as hot.
 
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Old 12-19-14, 02:45 PM
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Yeah that's my thoughts. Apparently they have repainted it and going to give us a tin of black paint to keep respraying it every time it flakes off!
 
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Old 12-19-14, 02:49 PM
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If the paint isn't heat rated - you'll be repainting often
 
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Old 12-19-14, 02:51 PM
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Unfortunately. Hopefully the shop stands over it and fixes/replaces this. End of the day they installed it without our knowledge to our fireplace
 
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Old 12-19-14, 03:13 PM
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End of the day they installed it without our knowledge to our fireplace
You lost me there.
 
 

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