I recently purchased a Genie H4000A-2 Garage Door Opener. Not even 60 days after installation I became a victim of "phantom operation". Starting at around 11pm one night the door opened and closed once by itself. Thinking that some stray RF signal tripped it, I went to bed. When I woke up the door was still trying to open, but would only open about 6 inches then close. It would repeat this once about every 30 seconds. I went to unplug the unit, but before I could reach the plug the door stopped moving, the unit was still trying to raise and lower it, but the door wasn't moving. Upon doing some trouble shooting with Genie C/S, it turns out that the server board is no good. It was at this time that I noticed that one of the torsion springs for the door was broken, the guide cable is unwound and the door was, and still is, stuck in the down position. Genie, after a week of going back and forth, consulted with their 'engineers' and took the position that garage door openers don't break springs. "They were old and they were going to break anyway". Therefore, the damage caused to my garage door is not covered by the warantee of their product. This seems like BS to me. If it was under normal operation, I wouldn't complain. But if damage occurs during the malfunctioning of their equipment, shouldn't they be responsible for fixing that damage? Has anyone else run into this sort of problem or have advice on how to proceed with this matter? Thanks, Wayne

My garage door and opener (probably six yrs old like the house) have worked fine for the two years I've been here. In the last couple of weeks, the door will often stop partway up or down, whether I'm using the wall or remotes. We took the batteries out of the wireless keypad in case it was sending a goofy signal. We erased all the remote codes and reprogrammed them. I unplugged the opener and then plugged it back in a few minutes later with no change in the problems. The door opens smoothly in both directions when done manually. No lights flash when the door stops, and it stops in many different positions. We messed with the dials to tell it where to stop but it didn't make a difference one way or the other. The only correlation I made was that the problems started when we had several 90-degree days, then it was fine for a week when it was cooler, but now it's having problems again and the weather really hasn't gotten that different. It's a 1/2 HP Craftsman, two car garage. Any ideas?