Genie garage door acts dead, please help

Old 09-24-13, 08:03 AM
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Genie garage door acts dead, please help

Hi, We bought our house about a year ago and today the garage door won't work. The wall unit has lights on and so do the sensors. I also checked the power outlet that the ceiling unit is connected to and it works fine too, yet the unit itself is acting completely dead. The lights wont come on, when I press the button, either from the remote or the wall unit to open the door, nothing happens, no humming sound, no clicks nothing. Any idea what could be wrong with it or what can I do to fix it?
Old 09-26-13, 04:54 PM
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I usually don't answer garage door motor questions because each one is different. I would try to trace the juice inside the unit. I don't even know if they convert to DC but if they do, that's where I would start.
Old 09-26-13, 05:58 PM
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Welcome to the forums.

Your unit may have a manually resettable thermal overload protection device.

If you could post the model number we would have a better idea of how to help you.
Old 09-26-13, 05:59 PM
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Are the lights on the sensors on but blinking?
Have you made 100% sure there's nothing in the way of the beam including spider webs.
Have you released the emergency rope to see if it goes up with one hand and stops where ever you let it go?
Old 10-02-13, 05:00 AM
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try this. it's worked at times for me.

unplug the unit for a few minutes. say a little prayer then plug back up.

if no work. replace logic board. depending on the age of the unit, it might be better to replace the entire motor unit.

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