Genie IS550 opening but not closing


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Old 07-26-14, 11:18 AM
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Genie IS550 opening but not closing

My Genie IS550 is opening using both the remote control and the button on the wall. However, when I use the button on the wall to make it close, the door will go about three inches down, then reverse back to the fully open position. Additionally, the door will not close at all with the remote control. Any idea what may be going on?
 
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Old 07-26-14, 12:39 PM
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When trying to close with the wall button, hold it down, don't just push it. If the door closes you have a sensor or logic board issue. If it does close, then check the lights and alignment on both sensor according to the manual.

No manual? Available at Genie's website.

You need to check the sensors for blinking or steady lights. One should be green all the time, and the other should be solid red. Blocking the beam should cause a blinking red.
 
 

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