Disappointed with Carrier

Reply

  #1  
Old 02-02-20, 05:45 AM
C
Member
Thread Starter
Join Date: Aug 2018
Location: USA
Posts: 26
Received 0 Votes on 0 Posts
Disappointed with Carrier

I'm disappointed in Carrier. In brief, the new Carrier Infinity system I had installed does not have the "Zone-Off" function that my old system did. The Carrier folks report since I am unhappy that the zone-off function is not available in the new system, I should consider their 100% satisfaction guarantee, and have their system replaced with another manufacture's system. Also, they were quick to "throw the <dealer> under the bus"; Carrier is putting the blame on my dealer that they did not inform me that the zone-off function is not available in the new Infinity system. I have yet to read Carrier’s “replace” guarantee… But, I’m sure it’s not written in my favor.

Any similar experiences, or used Carrier's 100% satisfaction guarantee?

 
Sponsored Links
  #2  
Old 02-02-20, 08:40 AM
PJmax's Avatar
Group Moderator
Join Date: Oct 2012
Location: Northern NJ - USA
Posts: 56,979
Received 825 Votes on 775 Posts
I''m guessing by no zone off the system doesn't have a bypass system. That's better for efficiency.

How many zones do you have ?
When one zone is called for.... do the other ones stay on but not as strong ?
 
  #3  
Old 02-02-20, 11:33 AM
C
Member
Thread Starter
Join Date: Aug 2018
Location: USA
Posts: 26
Received 0 Votes on 0 Posts
I''m guessing by no zone off the system doesn't have a bypass system. That's better for efficiency.
>>> Zone-off just turns-off a zone from initiated heat or a/c.


How many zones do you have ?
>>> Four.

When one zone is called for.... do the other ones stay on but not as strong ?
>>>It depends. The dampers only open on the zones calling for heat or a./c.
 
  #4  
Old 02-02-20, 12:07 PM
PJmax's Avatar
Group Moderator
Join Date: Oct 2012
Location: Northern NJ - USA
Posts: 56,979
Received 825 Votes on 775 Posts
If the damper only opens on the zone calling for heat or A/C ..... don't call for heat or A/C on the one you want to stay closed.
 
  #5  
Old 02-02-20, 12:36 PM
lawrosa's Avatar
Super Moderator
Join Date: Dec 2010
Location: Galivants Ferry SC USA
Posts: 18,138
Received 55 Votes on 48 Posts
What type of home? Where is the air handler? How many floors? Basement? attic? access to duct work?
 
  #6  
Old 02-02-20, 12:37 PM
C
Member
Thread Starter
Join Date: Aug 2018
Location: USA
Posts: 26
Received 0 Votes on 0 Posts
Here's my real-life situation...

Garage: The lowest thermostat setting is 50-degrees. When the garage-door opens, zero-temperature air enters the garage. Then the garage will heat back up to 50-degrees... And repeat each time the garage-door is re-opened.
 
  #7  
Old 02-02-20, 12:48 PM
C
Member
Thread Starter
Join Date: Aug 2018
Location: USA
Posts: 26
Received 0 Votes on 0 Posts
You'll have to explain how this would help...

What type of home?
1800 sq. ft. range built in 2007

Where is the air handler? How many floors? Basement? attic? access to duct work?
All equipment is located in the basement. Duct-work and dampers all visible.
 
  #8  
Old 02-02-20, 01:08 PM
user 10's Avatar
Member
Join Date: Mar 2004
Location: NA
Posts: 2,040
Received 39 Votes on 33 Posts
Here's my real-life situation...

Garage: The lowest thermostat setting is 50-degrees. When the garage-door opens, zero-temperature air enters the garage. Then the garage will heat back up to 50-degrees... And repeat each time the garage-door is re-opened.


The garage should never be on the same system as the house - it's dangerous and against code everywhere!

Even if you don't have return in garage, it can get pressurized while the house gets depressurized and draw air from the garage into the house.


Have this zone removed completely and get a separate unit for the garage.
 
  #9  
Old 02-02-20, 01:19 PM
C
Member
Thread Starter
Join Date: Aug 2018
Location: USA
Posts: 26
Received 0 Votes on 0 Posts
I'm disappointed in Carrier. In brief, the new Carrier Infinity system I had installed does not have the "Zone-Off" function that my old system did. The Carrier folks report since I am unhappy that the zone-off function is not available in the new system, I should consider their 100% satisfaction guarantee, and have their system replaced with another manufacture's system. Also, they were quick to "throw the <dealer> under the bus"; Carrier is putting the blame on my dealer that they did not inform me that the zone-off function is not available in the new Infinity system. I have yet to read Carrier’s “replace” guarantee… But, I’m sure it’s not written in my favor.

Any similar experiences, or used Carrier's 100% satisfaction guarantee?
 
  #10  
Old 02-02-20, 02:31 PM
lawrosa's Avatar
Super Moderator
Join Date: Dec 2010
Location: Galivants Ferry SC USA
Posts: 18,138
Received 55 Votes on 48 Posts
Your on several sites taunting your issues. I see as far as November so far.

Since you dont want to give info and just want an answer to the 100% guarantee, I would suggest to just call your dealer for the copy and read it.

Carrier’s 100% Satisfaction Guarantee – If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, your Carrier Factory Authorized dealer will correct the problem or remove the equipment and refund your purchase price. Ask your Dealer for a copy of the guarantee for details and limitations
And since your installer did this we assume.. well?

The garage should never be on the same system as the house - it's dangerous and against code everywhere!
Also, they were quick to "throw the <dealer> under the bus";
Of course. I would too. and maybe they fell out of the criteria for being a carrier dealer per carrier...

anyway 4 zones. So we are down to 3. Put unit for garage. Now in attic or basement split the zones up with separate units.

Put in 2 stage 1 tons..

Like TCA 7's here..

https://www.shareddocs.com/hvac/docs...2540503-TS.pdf
 
  #11  
Old 02-15-20, 04:21 PM
V
Member
Join Date: Feb 2020
Posts: 10
Received 0 Votes on 0 Posts
Very bad experiences with carrier

Carrier has the worst tech support and customer service I have ever dealt with. I hate working on them because you are pretty much on your own. No help from manufacturer.
 
  #12  
Old 02-15-20, 06:17 PM
Grady's Avatar
Forum Topic Moderator
Join Date: Jan 2005
Location: Delaware, The First State
Posts: 14,239
Received 23 Votes on 21 Posts
If your equipment wasn't installed by a "Carrier Factory Authorized Dealer", your replacement warranty isn't worth the paper on which it's written. Many (most?) distributors will sell equipment to any licensed contractor.
 
Reply
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread
 
Ask a Question
Question Title:
Description:
Your question will be posted in: