Disappointed with Carrier
#1
02-02-20, 05:45 AM
Disappointed with Carrier
I'm disappointed in Carrier. In brief, the new Carrier Infinity system I had installed does not have the "Zone-Off" function that my old system did. The Carrier folks report since I am unhappy that the zone-off function is not available in the new system, I should consider their 100% satisfaction guarantee, and have their system replaced with another manufacture's system. Also, they were quick to "throw the <dealer> under the bus"; Carrier is putting the blame on my dealer that they did not inform me that the zone-off function is not available in the new Infinity system. I have yet to read Carrier’s “replace” guarantee… But, I’m sure it’s not written in my favor.
Any similar experiences, or used Carrier's 100% satisfaction guarantee?
Any similar experiences, or used Carrier's 100% satisfaction guarantee?
#2
02-02-20, 08:40 AM
Group Moderator
I''m guessing by no zone off the system doesn't have a bypass system. That's better for efficiency.
How many zones do you have ?
When one zone is called for.... do the other ones stay on but not as strong ?
How many zones do you have ?
When one zone is called for.... do the other ones stay on but not as strong ?
#3
02-02-20, 11:33 AM
I''m guessing by no zone off the system doesn't have a bypass system. That's better for efficiency.
>>> Zone-off just turns-off a zone from initiated heat or a/c.
How many zones do you have ?
>>> Four.
When one zone is called for.... do the other ones stay on but not as strong ?
>>>It depends. The dampers only open on the zones calling for heat or a./c.
>>> Zone-off just turns-off a zone from initiated heat or a/c.
How many zones do you have ?
>>> Four.
When one zone is called for.... do the other ones stay on but not as strong ?
>>>It depends. The dampers only open on the zones calling for heat or a./c.
#4
02-02-20, 12:07 PM
Group Moderator
If the damper only opens on the zone calling for heat or A/C ..... don't call for heat or A/C on the one you want to stay closed.
#6
02-02-20, 12:37 PM
Here's my real-life situation...
Garage: The lowest thermostat setting is 50-degrees. When the garage-door opens, zero-temperature air enters the garage. Then the garage will heat back up to 50-degrees... And repeat each time the garage-door is re-opened.
Garage: The lowest thermostat setting is 50-degrees. When the garage-door opens, zero-temperature air enters the garage. Then the garage will heat back up to 50-degrees... And repeat each time the garage-door is re-opened.
#7
02-02-20, 12:48 PM
You'll have to explain how this would help...
What type of home?
1800 sq. ft. range built in 2007
Where is the air handler? How many floors? Basement? attic? access to duct work?
All equipment is located in the basement. Duct-work and dampers all visible.
What type of home?
1800 sq. ft. range built in 2007
Where is the air handler? How many floors? Basement? attic? access to duct work?
All equipment is located in the basement. Duct-work and dampers all visible.
#8
02-02-20, 01:08 PM
Member
Here's my real-life situation...
Garage: The lowest thermostat setting is 50-degrees. When the garage-door opens, zero-temperature air enters the garage. Then the garage will heat back up to 50-degrees... And repeat each time the garage-door is re-opened.
Garage: The lowest thermostat setting is 50-degrees. When the garage-door opens, zero-temperature air enters the garage. Then the garage will heat back up to 50-degrees... And repeat each time the garage-door is re-opened.
The garage should never be on the same system as the house - it's dangerous and against code everywhere!
Even if you don't have return in garage, it can get pressurized while the house gets depressurized and draw air from the garage into the house.
Have this zone removed completely and get a separate unit for the garage.
#9
02-02-20, 01:19 PM
I'm disappointed in Carrier. In brief, the new Carrier Infinity system I had installed does not have the "Zone-Off" function that my old system did. The Carrier folks report since I am unhappy that the zone-off function is not available in the new system, I should consider their 100% satisfaction guarantee, and have their system replaced with another manufacture's system. Also, they were quick to "throw the <dealer> under the bus"; Carrier is putting the blame on my dealer that they did not inform me that the zone-off function is not available in the new Infinity system. I have yet to read Carrier’s “replace” guarantee… But, I’m sure it’s not written in my favor.
Any similar experiences, or used Carrier's 100% satisfaction guarantee?
Any similar experiences, or used Carrier's 100% satisfaction guarantee?
#10
02-02-20, 02:31 PM
Super Moderator
Your on several sites taunting your issues. I see as far as November so far.
Since you dont want to give info and just want an answer to the 100% guarantee, I would suggest to just call your dealer for the copy and read it.
And since your installer did this we assume.. well?
Of course. I would too. and maybe they fell out of the criteria for being a carrier dealer per carrier...
anyway 4 zones. So we are down to 3. Put unit for garage. Now in attic or basement split the zones up with separate units.
Put in 2 stage 1 tons..
Like TCA 7's here..
https://www.shareddocs.com/hvac/docs...2540503-TS.pdf
Since you dont want to give info and just want an answer to the 100% guarantee, I would suggest to just call your dealer for the copy and read it.
Carrier’s 100% Satisfaction Guarantee – If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, your Carrier Factory Authorized dealer will correct the problem or remove the equipment and refund your purchase price. Ask your Dealer for a copy of the guarantee for details and limitations
The garage should never be on the same system as the house - it's dangerous and against code everywhere!
Also, they were quick to "throw the <dealer> under the bus";
anyway 4 zones. So we are down to 3. Put unit for garage. Now in attic or basement split the zones up with separate units.
Put in 2 stage 1 tons..
Like TCA 7's here..
https://www.shareddocs.com/hvac/docs...2540503-TS.pdf
#11
02-15-20, 04:21 PM
Very bad experiences with carrier
Carrier has the worst tech support and customer service I have ever dealt with. I hate working on them because you are pretty much on your own. No help from manufacturer.
#12
02-15-20, 06:17 PM
Forum Topic Moderator
Join Date: Jan 2005
Location: Delaware, The First State
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If your equipment wasn't installed by a "Carrier Factory Authorized Dealer", your replacement warranty isn't worth the paper on which it's written. Many (most?) distributors will sell equipment to any licensed contractor.
