Tassimo Coffee Maker

Reply

  #1  
Old 12-08-11, 07:43 AM
Member
Thread Starter
Join Date: Feb 2010
Location: U.S.A.
Posts: 248
Thumbs up Tassimo Coffee Maker

I have a BOSCH Tassimo Coffee Maker that cost over $100.00. For those who are not familiar, it makes individual cups from a small packet.
Anyway, it stopped working and I called the company.
The rep asked for identification numbers on the bottom of maker, asked what the problem was and asked how long I had owned it. I stated "two or three years"
After a brief wait, he asked my name and mailing address. I asked "what for"? and he informed me that they take care of customers and will send me a NEW maker and all they require is that I send them the old one and they pay postage!
Just refreshing to have some customer service in today's market.
Ooh--this maker is made in Germany
 
Sponsored Links
  #2  
Old 12-08-11, 06:33 PM
chandler's Avatar
Banned. Rule And/Or Policy Violation
Join Date: Dec 2005
Location: USA
Posts: 39,968
That is nice to know. I had it happen with a Hans Grohe shower valve once. It had a defect and wouldn't work right. While I was on the jobsite, I called their help number. They overnighted the entire valve assembly to me, no questions asked. This thing was 440 stainless and must have weighed 5 lbs.. Here again, not made in China.
 
Reply

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread
Display Modes
'