Tassimo Coffee Maker


Old 12-08-11, 07:43 AM
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Join Date: Feb 2010
Location: U.S.A.
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Thumbs up Tassimo Coffee Maker

I have a BOSCH Tassimo Coffee Maker that cost over $100.00. For those who are not familiar, it makes individual cups from a small packet.
Anyway, it stopped working and I called the company.
The rep asked for identification numbers on the bottom of maker, asked what the problem was and asked how long I had owned it. I stated "two or three years"
After a brief wait, he asked my name and mailing address. I asked "what for"? and he informed me that they take care of customers and will send me a NEW maker and all they require is that I send them the old one and they pay postage!
Just refreshing to have some customer service in today's market.
Ooh--this maker is made in Germany
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Old 12-08-11, 06:33 PM
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Join Date: Dec 2005
Location: USA
Posts: 39,968
That is nice to know. I had it happen with a Hans Grohe shower valve once. It had a defect and wouldn't work right. While I was on the jobsite, I called their help number. They overnighted the entire valve assembly to me, no questions asked. This thing was 440 stainless and must have weighed 5 lbs.. Here again, not made in China.

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