Record a phone call?

Reply

  #1  
Old 07-31-04, 04:23 PM
Member
Thread Starter
Join Date: Nov 2001
Location: North Texas
Posts: 2,345
Record a phone call?

I had a new French door installed incorrectly by my local Home depot in my home. I have been getting nothing but a run around from them and I am getting sick and tired of it. They say they will get back with us but never do. I am thinking of calling them and telling them that I am going to record our conversation in case I need to take legal action and report them to the BBB.
I will make sure to get names etc.Can I do this?Someone needs to be held accountable.
 
Sponsored Links
  #2  
Old 07-31-04, 06:16 PM
Member
Join Date: Jul 2004
Location: Chester, IL
Posts: 285
as far as I know IF you tell then you're going to do it BEFORE you do it.....it's OK.

check with a lawyer/judge or similar in your state to be sure, as I'm not even completely sure about my state.....and know nothing of any other states.
 
  #3  
Old 07-31-04, 06:24 PM
Member
Join Date: Jul 2004
Location: Chester, IL
Posts: 285
...just went a few posts down and saw some sites that affer free legal advise over the internet...it's most likely short and sweet, but for the price(nothing) it may help some...the post name was: Landlord/Tenant/Privacy Issue.

just a little "don't kill the messenger" disclaimer.....i didn't actually go to the sites, just saw the names, but I have to assume by the names that's what they are.

hope this helps
 
  #4  
Old 07-31-04, 07:56 PM
GregH's Avatar
Super Moderator
Join Date: Jan 2001
Location: Manitoba
Posts: 9,733
michael van,
I think your laws are similar to ours.
I got advice about recording conversations from a lawyer.
Any recorded conversations where the party you are recording is aware you are doing it, may be admissible in court.
The only problem is if they have more money than you, an expert could be hired to pick apart your recording.
I do service work in our local Casino and the surveilance tech had told me that they use special recorders that will stamp the recordings to prove they are authentic.

The other thing my lawyer told me about this is that it is perfectly lawful to secretly record a conversation.
What he said was that you can then use the tape as a negotiating tool.
For instance if a salesman was not treating you fairly, the tape could be used if going higher up in the company.
 
  #5  
Old 08-01-04, 02:10 PM
slumlordfrank's Avatar
Member
Join Date: Mar 2003
Location: Where time and space begin
Posts: 702
Michaelvan

Why waste your time recording a call? Instead of contacting HD go directly to their contractor that did the work, kind of straight to the horses mouth. Then send each of them a CERTIFIED, RETURN RECEIPT letter. In the letter clearly state the problem, state what you think it will take to correct the problem and state that you are giving them 14 days to correct the problem. If no response at the end of 14 days hire someone else to do the work, pay the third party for the work done and take HD (I'm assuming you've already paid) to small claims court for the amount you've paid.

Another reason NOT to use HD, all they do is hire someone that you could've found in the phone book, tack their fee on and charge you a higher rate than you may otherwise have paid. The ONLY advantage to you is you can use a credit card at HD and many small contractors (virtually all HD uses) are often not set up to take credit cards. You can then put the charge in contest with your credit card company, which will get HD's attention.

Rules for hiring someone to do work on your house:

NEVER pay anything in ADVANCE, unless you are ordering some really "custom" items. If you you're dealing with isn't substantial enough to finance their business you DON'T WANT TO BE in the business of financing a small undercapitalized business.

If it's a big enough job, one that takes more than a few days to two weeks, have your attorney draw the contract and make the appropriate payments via his escrow account.

NEVER let the contractor "get ahead of you" on payments. As long as there is ANY WORK LEFT, even minor clean up, make sure that you're still holding some of the cards.

Have the contractor's insurance carrier DIRECTLY SEND YOU a copy of the insurance that's in effect. Do NOT accept a copy of a policy cover sheet from the contractor. Insurance carriers are used to doing it this way and won't think twice about complying. If the contractor won't do business that way DO NOT DO BUSINESS WITH THEM.

If someone does a really good job for you, send them a letter of thanks, copy that letter to their major suppliers, and any professional associations that they're members of. Also make sure that you tell EVERYONE you know what a great job they did. If they do a bad job, same thing only change the wording of the letter.

Make sure that the contractor KNOWS IN ADVANCE that you will do this free word of mouth advertising for him.

The easiest way to avoid contractor problems is to learn how to do as much yourself as possible. Although the last time I needed french doors I had to hire someone as I no longer had a truck or a strong enough back to do the lifting involved.

Good luck and let us know how it goes.

Frank
 
  #6  
Old 08-11-04, 07:02 AM
Member
Thread Starter
Join Date: Nov 2001
Location: North Texas
Posts: 2,345
resolved

I got it resolved, I went to the store and had a few words with the store manager. The next Tuesday I had Him, the installer, The installers boss, The regional sales manager of the door company all at my home. After a lot of pictures and measurements and a trip to the store to get some parts. My wife and I are now happy with the door.
 
  #7  
Old 09-23-04, 06:48 PM
SeekerOfJustice
Visiting Guest
Posts: n/a
Glad to hear that. I have heard of HD "firing" customers before. Hate that.
 
  #8  
Old 01-12-06, 05:13 AM
Member
Join Date: Jan 2006
Posts: 2
taping phone calls...

Originally Posted by michael van
I had a new French door installed incorrectly by my local Home depot in my home. I have been getting nothing but a run around from them and I am getting sick and tired of it. They say they will get back with us but never do. I am thinking of calling them and telling them that I am going to record our conversation in case I need to take legal action and report them to the BBB.
I will make sure to get names etc.Can I do this?Someone needs to be held accountable.

I believe If you inform them you are taping the call and they still wish to talk to you, then you can do it. ONLY if you inform them upfront. I'm in NY and we can do this here. Most times they will refuse to utter one word...
 
  #9  
Old 01-12-06, 03:44 PM
Member
Join Date: May 2005
Posts: 299
Would it be illegal to bug your own house when its up for sale, that way you might be able to hear the buyer discuss with their agent how much they are willing to pay for your house that way you can hold out etc. etc. ?
 
  #10  
Old 01-12-06, 04:03 PM
majakdragon's Avatar
Member
Join Date: Jul 2003
Location: N.E. Arkansas
Posts: 7,827
Glad the original poster got his problem solved...16 months ago. Laws change. Don't think that what you could do last year, still applies. Check before you jump.
 
Reply

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread
Display Modes