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Cancelling a window order through our contractor

Cancelling a window order through our contractor


Old 11-13-10, 11:36 AM
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Join Date: Nov 2010
Posts: 1
Cancelling a window order through our contractor

We hired a contractor to build a dog resort/boarding facility. Our contractor put in the order for windows on Nov. 8. Our contractor put the order in through a local dealer of this window manufacturer. We have changed our mind about this brand of windows because we read so many negative reviews about this particular brand. We called our contractor to tell him this and he said that we cannot cancel the order now. They gave us the number to the local dealer in the area that the contractor is going through and he also said that we cannot cancel the order. They both told us that the cut off time was on Nov. 11. We were not aware of this until today. How can we be forced to take something that we no longer want? The contractor hasn't even received the invoice from the dealer yet on this purchase. Can the contractor and dealer force us to take these windows? What are our rights?
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Old 11-13-10, 11:50 AM
Shadeladie's Avatar
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Join Date: Jan 2005
Location: USA
Posts: 3,913
Hi and welcome to the forum! Did you sign a contract? If yes, and it states it there, then yes, you have to take them. Not everyone even has to give 3 days, it depends on the state laws. Sorry, but you won't win in a court.
I know you don't want to hear it, but most business's work this way. You need to do your homework before you order something.
Old 11-13-10, 02:20 PM
Join Date: Dec 2005
Location: USA
Posts: 3,188
Did you consider that if these dog resort (what the heck is that) windows are custom made then if you don't pay for them the manufacturer is stuck with them.

Next time do your research before ordering a product.
Old 11-13-10, 05:17 PM
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Join Date: Dec 2005
Location: USA
Posts: 39,968
Step into your contractor's shoes a moment. He has a job to do and can't do it without materials. Special order material takes time and he has to adjust his worker's schedules so there is a minimal down time. Otherwise he would lose money. Exactly what is wrong with the windows you ordered? If they would work on the original design, what changed?
We're coming down hard on you, but changing your mind isn't sufficient reason to cancel an order and throw the entire project into a tailspin.

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