This is a strange request.
Does anybody have a Ring Doorbell, generation 2 that might be able to tell me the metric thread size of the security screws?
Two attempts have been made asking Ring to send a new set to me since the mounting screws and the security screws were missing. After 5 days they sent me new hardware without the security screws. A new attempt was made and maybe they will send out the right thing, but I have my doubts. Their technical support was having trouble understanding that the original package was missing the screws. Before she would even consider sending me new hardware, she insisted that I give her all my account information. DUH! All I want is a screw. (Don't we all. ). Since I haven't registered it as yet, because I don't have the hardware, I don't have an account. Ok we got that cleared up.
She claims they will send out the security screws. But when I asked her what the specification of the thread size is, she sounded very lost. Mind you this was not customer service, but technical service. She started spouting off 10mm and 5mm and 3mm. Instead of the standard term such as an M3x.05 by the length. I asked what the length was, and she is started saying 5mm and 10mm.
So, I suspect the proper screw size is a m3x.05 x 10mm long. That seems to make sense. If need be, I'll make my own security screw by modifying the head in some manner.
My God, either I'm too old to have patience or the younger generation is really stupid.

 

Most often it's a combination of the two, which makes for some very frustrating circumstances. Especially when they are convinced that they are smarter than you are.

 

Norm.... you should know by now..... if it's not in the script.... it's not important.

screw: 3mm - head: 5mm - thread length: 10mm

 

Everything I can find on them just describes the hardware kit by the head size such as T6 or T15 and then the corresponding length is mentioned as (long) or (short). Not really helpful if you want to know the thread size or length.

 

Thanks guys. I'll try a m3-5 x 10

 

PJ, earlier today I spent about 40 minutes on the phone with Amazon trying to fix or delete a duplicate account with some crazy name attached to me. Her and I got so confused because I was unable to match her directions with my screen. The fact that she did not speak clear "American" did not help. I finally thanked her for her patience and said I'll try to delete the account on my own via their web instructions.
Come to find out I think it was my mistake from several years ago. I somehow made two accounts with the same e-mail. That's a no-no. I feel bad that she was so apologetic for not being able to solve the problem. This one was on me!

 

I'm computer literate. I've found that I don't have the same patience with "English is not my first language" representatives on the phone and opt for the chat option whenever I can.


The original screws are Torx for higher security. I believe the head uses a T-6 tool.

 

Norm, 5 is the head diameter, not the thread pitch.

 

Beelze, are you saying my terms is wrong or that you know that the head is 5mm in dia?


OK, I understand. I used 3-5 as short form instead of 3mm x .05. All good!
BTW...they did confirm that it's a T15 Torq type screw.

 

One of the best "tools" I have ever bought, takes a lot, I mean a lot, of guess work out of identifying hardware!

One for you, metric, and one for her, English. The perfect valentine gift!

 

Love it! If I was younger and more involved, I would buy it.
We have a thread gauge panel at work. It's amazing how so many people have no clue about fasteners. And more and more things are going metric and yet we as a nation stick to English as if it were the only thing that counts.
Ever since I started to do 3D printing, using metric is so easy. No conversion of fractions and quick add or subtract units with no hassle.

 

Yep, that would be handy to have in a drawer somewhere. For some reason I can never remember size and pitch of cabinet handle/pull machine screws, or matching electrical box mounting screws, like when I need longer ones. I've bought them dozens of times but the numbers don't stick in my head.

 

What do you mean "we"?

We are one of 3 global super powers that still use English, Liberia, Myanmar and the good old USA.

What I don't understand is that industry is pretty much metric already, everything is dual, so just make it happen, who really would care.

 

One of three superpowers that use English measurements. Marq, not sure if you're posting with tongue in cheek or not. Didn't know Liberia, Myanmar were super powers! LOL
When you used the term Superpower is gives the insinuation of the nation in the context of military power, technological essence and economic might. In fact, for the most part the US does use metric in those contexts.
But I might also add they we as a nation are being forced and dragged into metric fighting it all the way. It's turning out they we are conforming to the rest of the world, slowly but surely.
But what do we teach in school and use as a typical standard of measurement in our day to day lives? With more and more foreigners entering our country, it becomes harder and harder to properly communicate. Having two sets of thread standards (maybe three if you count Imperial), makes for a confusing and costly way of life. Buy almost any mechanical item and you'll get a mixture of both. Having a dual system is counterproductive. And no two ways about it, metric is easier to learn and understand. Take any middle school kid and ask him to convert a 12" foot to a decimal and continue to break it down to the smallest measurable increment expressing it as standard unit of measurement vs taking a meter stick and dividing down to the mm of a standard unit of measure. Or take the Fahrenheit to Celsius. F = C * 9/5 + 32. F = x* 9/5 + 32 F = 90 + 32. God I can't even spell Fahrenheit much less convert it or understand it. But yet we use it while most other countries are compatible with world science and ease of learning in grade school. But we continue to argue over a mask for kids in school.

 

Absolutely!