New Trane heat pump....running on "AUX HEAT"

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  #41  
Old 11-01-11, 06:38 AM
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Originally Posted by Jay11J View Post
I don't understand why a service tech can't come in in two weeks? WHat is their excuse?

Is the 10 year under the dealer themselves, or Trane? If it's under Trane, I'd call Trane and ask for another dealer.
I already tried that. I talked to Trane. The parts are covered by Trane. The labor is ONLY covered by my original installer.
 
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  #42  
Old 11-01-11, 07:29 AM
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Ok. Did you get on the phone with the owner and asking why delay of 2 weeks!?
 
  #43  
Old 11-01-11, 07:41 AM
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One solution would be to get another dealer to look at it and pay the labor.
 
  #44  
Old 11-01-11, 08:10 AM
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It's a father & son operation. Installer is the owner. He said he's booked solid. He knows I'm unhappy.
 
  #45  
Old 11-09-11, 12:46 PM
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My installer just left after a full day of work. We made no progress. Here is what we did. (And by "we" I do mean "we". He had me running up and down the steps all day turning things on and off)

Replaced the thermostat.

Replaced the defrost control board in the outdoor unit.

Replaced a yellow wire sensor.

Replaced a black wire sensor.

Ran a new wire from air handler to outdoor unit.

Checked the refrigerant levels.

Again...the unit works fine in AC, but will not run in heat. It will kick on for 15 seconds, then right back off, and on the AUX HEAT.


Installer just left for the day, said he will do some thinking and let me know.

What is my next step?
 
  #46  
Old 11-09-11, 03:07 PM
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call trane to find another trane dealer. I think it may be in the refrigerant system. You installer obviously does not know what he is doing. Call another dealer and foot the bill for the labor or have your installer pay the labor for someone else to fix the problem.
 
  #47  
Old 11-09-11, 03:13 PM
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I called the only other 2 Trane dealers in the phone book. One said they won't service something they didn't install, the other listened to my story, then kindly told me they are booked up until mid-December.
 
  #48  
Old 11-09-11, 03:32 PM
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When we opened the outdoor unit, the defrost board had a "2 blink" fault code. We replaced that board, and now it is a steady one blink, with every 30th blink a fast "double blink". Any help?

Also, installer texted and said he is coming back tomorrow to replace the defrost board again. He thinks the one we replaced today was dead on the shelf.


When he put 27 volts to the "contactor"....the unit worked fine. He said we are not getting 27 volts to the contactor....whatever that means.
 
  #49  
Old 11-09-11, 04:43 PM
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If they cannot get this thing fixed this week, I'm just going to have the local Lennox dealer install one of their units and give this Trane to the aluminum recyclers. It's not doing me one bit of good if it does not work, and I'm NOT going to sit all winter with no heat. This is going to end up being a $5,250.00 lesson learned. It's very frustrating that Trane will put their name out there and not support it.
 
  #50  
Old 11-09-11, 04:45 PM
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its the control telling it not to run due to an input showing a fault, most likely a high pressure switch or low pressure switch. I dont have the diagnostic legend in front of me. If one of these switches is faulting then it is highly likely that the reversing valve is acting up and not sliding all the way or the TXV is faulty. Either one of these things could work fine in cooling but only show a problem in heating. Call TRANE, explain that your installer can not figure out what is happening. Have your installer call TECH SUPPORT. Trane dealers get access to tech support. If he doesn't have the number tell him to call his distributor to get it.
 
  #51  
Old 11-09-11, 05:17 PM
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how has Trane not supported it? It is your installer! He obviously did not know how to install it or service it. Trane has the 10yr part warranty. The labor warranty you purchased was from your installer. Your problem lies with your installer. part of it is how you have explained the problem to the other dealers. Dont give them so much info. The info you should give them is that the heat pump is newer and does not run correctly; other than that you don't know anything. No dealer is going to want to get involved if you tell them you have a problem child unit/ bad installation. As for the dealer that says if they did not install it they don't service it, that is BULL. The dealer could not survive if that were true. They simply are very busy or it is how you are approaching them and they have decided they dont want to deal with you. Repairing the unit would be much less expensive than replacing it with another brand. Have your installer call TECH SUPPORT. They can walk him through step by step to determine the cause of the problem.
 
  #52  
Old 11-09-11, 05:19 PM
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My "installer" was on the phone with "Dave" the Trane service tech off and on today. "Dave" didn't seem to have the answer, either. My "installer" wants to keep replacing the defrost board. Today, we replaced it for the 3rd time, and this unit was brand new in December. He said he will be back tomorrow to replace it again.

As for calling Trane, they don't list a phone number. They say to call your installer...

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  #53  
Old 11-09-11, 05:24 PM
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Originally Posted by hvactechfw View Post
how has Trane not supported it? It is your installer! He obviously did not know how to install it or service it. Trane has the 10yr part warranty. The labor warranty you purchased was from your installer. Your problem lies with your installer. part of it is how you have explained the problem to the other dealers. Dont give them so much info. The info you should give them is that the heat pump is newer and does not run correctly; other than that you don't know anything. No dealer is going to want to get involved if you tell them you have a problem child unit/ bad installation. As for the dealer that says if they did not install it they don't service it, that is BULL. The dealer could not survive if that were true. They simply are very busy or it is how you are approaching them and they have decided they dont want to deal with you. Repairing the unit would be much less expensive than replacing it with another brand. Have your installer call TECH SUPPORT. They can walk him through step by step to determine the cause of the problem.
Isn't that dishonest to tell them I have no clue what has been done? They asked me what my installer has said, done, replaced. I guess I could play stupid, but I don't really feel comfortable lying about it.
 
  #54  
Old 11-10-11, 01:50 AM
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Most of my customers have NO IDEA what has been done to their equipment let alone what is wrong with it. Which I think is better because you start from scratch. I think that it is something simple that your installer is missing.

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Last edited by hvactechfw; 11-10-11 at 02:19 AM.
  #55  
Old 11-10-11, 12:08 PM
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Installer just left. He replaced the defrost board again, and disconnected the outdoor temp sensor. Still does not work. He shook my hand and left. He said he will keep calling Trane and hope they call him back with ideas. He gave me no time frame on if and when Trane will contact him.
 
  #56  
Old 11-10-11, 12:28 PM
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Your installer is a moron and needs to go back to school. ANY good tech, no matter if they install Trane or another brand should be able to figure out the problem! CALL/EMAIL Trane!!! GET A NEW TECH!!! DEMAND YOUR INSTALLER PAY YOUR EXCESSIVE ELECTRIC BILL DUE TO HIS NEGLIGENCE!!!!!
 
  #57  
Old 11-10-11, 12:38 PM
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I called Trane. I'm dealing with "Zach" at Trane. Not sure where this will lead, but time will tell. I'll keep this thread updated.

Thanks for your help and putting up with my rant.
 
  #58  
Old 11-10-11, 12:52 PM
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As for the electric bill, we have been keeping the unit turned off. The house stays in the 50's most of the time, but the weather is supposed to get really cold, really fast.
 
  #59  
Old 11-10-11, 01:49 PM
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Zach called me back. He seems like he wants to help. He got the name and number of my Trane installer, and is going to call them to see why they gave up.

Interesting fact: Zach said ANYONE with an HVAC license can be a Trane dealer, so long as they buy a set number of Trane products. He said there are "Trane Comfort Specialists" that sell Trane, but are also trained and tested on the products. Unfortunately, there is not one anywhere near me. This was my mistake for not researching Trane's dealer criteria before buying. I should have been a smarter consumer.
 
  #60  
Old 11-11-11, 07:27 AM
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Installer is here. He showed up around 9:15am. It's now 10:21 AM, no progress, no ideas. It's snowing, and I'm not going to be his 'gopher' today. He showed up alone today, no helper.

He's been in and out of the house several times. He said he still does not know why it won't run. I'm no longer interested in what he is doing. I'm letting him do his thing, and once he leaves today, I'm calling Trane back. If Trane does not send a different Trane dealer, PAID UNDER WARRANTY....I'm calling a Trane dealer, and sending my installer the bill.

It's snowing. We're cold. The time for being nice is over. The time for phone tag, red tape, and other nonsense is over. I can't take anymore time away from work to deal with this. I did not pay a "discount' price for this unit. It needs to work.

EDIT: He's standing on the lawn, talking on the phone. This is not a good sign.
 
  #61  
Old 11-11-11, 08:47 AM
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11:46am. He just left. He wants to replace the TXV because the "sensor bulb has lost it's charge". Does this make sense?

EDIT: He just said that part is not available, and it might take some time to locate one.

Do I need to call Zach at Trane again? How can the part not be available for a 10 month old machine?
 
  #62  
Old 11-11-11, 09:59 AM
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Yes. That very well could be the problem as long as we are talking about the outdoor TXV. the part may bot be at your local supply house but could easily be overnighted from another supply house. Stay on him. Make him get it done asap.
 
  #63  
Old 11-11-11, 11:52 AM
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I asked the installer to get it over-nighted if he can find one. He went right to "Trane won't pay to over-night the part....." I told him that I will pay the shipping and take it up with Trane. It's snowing, we're cold, and we paid $5250 for a heat pump. I'm just tired of dealing with it. I really am. I've taken too much time away from work already.
 
  #64  
Old 11-13-11, 04:44 PM
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Installer called, said he cannot replace the TXV if the weather is calling for rain, so he won't be able to come out again until Thursday. Can a TXV be replaced on a rainy day, or is he just jerking me around some more?
 
  #65  
Old 11-13-11, 04:55 PM
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I try at ALL cost to not open up a system in the rain. The reason why is that the oil in a R-410A system is hydroscopic and absorbs moisture. The more moisture it absorbs the more likely the compressor is to burn out due to failed oil.

I would not replace the TXV in the rain either. I would ask that the direr be replaced in the unit (if there is one) or that the external direr be replaced (if there is one) or that one be added on the liquid line (if there is no drier present at all) btw, it must be a Bi-flow drier.
 
  #66  
Old 11-13-11, 05:17 PM
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So I should ask for a drier to be installed regardless of when the TXV is installed?
 
  #67  
Old 11-13-11, 05:20 PM
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yes. A drier should be replaced/ installed anytime the system is opened to the atmosphere.
 
  #68  
Old 11-13-11, 05:22 PM
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Will he want to do it, or will he think I'm just being a pain in the $#% and say we don't need it?
 
  #69  
Old 11-13-11, 05:24 PM
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well, a good tech would already know that it should be done, but its up to you as far as bringing it up to him.
 
  #70  
Old 11-13-11, 05:26 PM
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Screw it. he already knows I'm unhappy. I just texted him and asked if he could do a drier for me.
 
  #71  
Old 11-18-11, 08:51 AM
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Installer just left. I assume they replaced the TXV. They were here for 3 hours. I did not go out with them, as I didn't want to become their "gopher" today. The "helper" told my wife that it's fixed, and that they will "send us the bill".

What? We get a bill?
 
  #72  
Old 11-19-11, 10:47 AM
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I went out today to check out the heat pump. First thing I notice is a big rat's nest of wires, all wire-nutted together, sitting there exposed to the weather.


Is that kosher? Should I attempt to tape the rat's nest up to get it out of the rain/snow?

Next....I see they left huge chunks of electrical tape and pieces of wire laying in the grass.




So, after I clean up their mess, should I tape up that rat's nest of wire nuts?
 
  #73  
Old 11-19-11, 11:01 AM
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I would tape them up, yes.............
 
  #74  
Old 11-23-11, 09:40 AM
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I got a bill for $180 from the installer to replace the TXV. Any clue where I send the bill to have it paid? Does Trane have a warranty address, or just send it to their general mailing address?
 
  #75  
Old 11-23-11, 10:20 AM
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Send it back to the installer. You have a warranty through them.
 
  #76  
Old 11-23-11, 12:46 PM
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Why did they send it to me?
 
  #77  
Old 11-23-11, 01:38 PM
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It doesn't matter why. Ask them. That is why you used them. ( warranty)
 
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