The wife and I bought our house last year so we're noobs when it comes to many things around the house. One of them is dealing with a heat pump system. I feel like ours isn't running right and seems very loud. Also our bill was pretty high for what we were expecting (or maybe just hoping) Before I pay to have someone come out and look at it, can anyone in the know watch the short video I made and see if that sounds normal or if I need to start making calls. [video]http://vid21.photobucket.com/albums/b264/mole644/1218141718a.mp4[/video]

Hi all, I'd appreciate any help provided. We just moved into our first home about 4 months ago and have 2 heat pumps, Goodman. One is for the second floor and one is for the first floor. The first floor is paired with a Goodman propane furnace. I've had 2 instances where the thermostat had issues with temperature readings. The first floor heat pump stopped working due to a bad capacitor, which was replaced about a month ago. For about a day or so after the replacement, the room temperature was off (about 5-8 degrees) but the thermostat was stopping and restarting the pump without issues. The issue went away after the second day. This weekend, the heat pumps coils were cleaned and after bringing the pumps back online, the thermostat issue has resurfaced with the first floor pump - with a new twist. The temperature reading is off and the pump never stops running. The heat pump will turn on and off if I manually change the thermostat temperature setting, however, after being set the temperature reading will not exceed the set temperature even though the temperature is higher. The heat pump will never turn off either. I woke up this morning drenched in sweat and the thermostat was reading 70F (both room and set temperature). Temperatures have been decently high, ranging between 45 to 55 F, not that cold - I'm guessing the heat pump should not have an issue reaching higher temperatures. I looked at the heat pump and the only thing that I noticed was 2 small spots with a bit of frost (perhaps I didn't notice before) even though it was 53F outside. I also think the compressor sounds a bit different after the coils were cleaned, the sound used to be constant while now it has up and down pitches - not as hard as a defrost cycle. Thanks in advance for any help you could provide!