My elderly father installed a new Carrier heat pump system a couple of years ago. I remember it costing someplace around $25k. He lives in New England but for some reason they installed a heat pump. After install, they found that the heat pump didn't adequately heat the house in the WInter so they added a larger emergency heat module.
Fast forward to this Winter and, this past week with temps. in the teens my father's temp in the house plummeted to mid-50s. He called the installers out and they identified two problems: (a) a sticking reversing valve; and (b) a freon leak. It took them a day to identify the freon leak, which seems odd to me. Regardless, they are claiming that the reversing valve for the unit is not covered under warranty. Does that make any sense? They are asking for a bit over $2,000 to replace the reversing valve. Also, they claim that the unit is actually four years old even though it was installed two years ago. Doesn't the warranty run from the date of install? Not sure why they installed an old unit initially. They also say the freon leak is something that they would pressure test for, at a cost of $220. Again, none of this under warranty.
Any help that anyone can provide on whether any of this makes any sense would be appreciated. Are reversing valves typically handled under warranty? I'm going to try and speak with the company on Monday because my father doesn't have any of the paperwork and therefore I have no model number to go off of. Ugh....Very frustrating as I feel like they are taking advantage of my father. :mad:Read More
I have a heat pump with natural gas backup. This morning when I got up the temp was at 59 degrees and nothing but the blower running. The thermostat said backup was on.
I turned the temp down until it turned off. Then only raised it to 61 degrees. I was expecting the heat pump to come on but it didn't. It went directly to backup system.
Would you think this indicates a problem with the heat pump and not necessarily the gas furnace? Is the HP not telling the furnace to come on? Or does the thermostat directly control the backup unit? The HP has a thermocouple mounted to the outside wall. I was told it would automatically switch over to gas at a certain temp. That is why I'm thinking the HP isn't working correctly. Right now the outside temp is 25 degrees.
Thanks,
RutRead More