Lost an aspect ratio

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Old 03-24-09, 06:17 PM
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Lost an aspect ratio

We recently got a "upgraded" set top box for our Sasktel Max television service, we were very disappointed in the picture, so we complained and a representative came to troubleshoot. He changed the cable that runs from the box to the tv and there was a slight improvement, but still very, very, very poor.

He left and we tried to change our aspect ratio to theatre wide one and it was gone! We still have 4.3, 16.9 and theatre wide 2. Our tv is a toshiba dlp. Any idea what we can do to get it back?
 
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Old 03-26-09, 07:27 AM
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If you post the model # I'll look it up and see if there is any known issues with the set.Changing the set top box should not have affected it.If the best picture your cable provider can provide is that bad , I would look into an alternetive source.
 
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