Roku streaming stick not working well with Amazon Prime Video

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Old 05-29-20, 05:13 PM
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Roku streaming stick not working well with Amazon Prime Video

When I use the Roku, some programs that are included on Amazon Prime Video (and which I can watch free on my desktop) require a fee. E.g. The Missing is included in Amazon Prime Video. But when I tried to stream it using my Roku, it said I needed a free trial of Starz, which I used for nearly all episodes. But when the trial was up, I still hadn't finished the last two episodes. When I tried to watch them on the Roku, it demanded a Starz subscription! I watched the episodes free on the desktop.
Amazon online chat was completely unable to help, and Roku has no customer service at all at the moment.
Will be grateful for any ideas, suggestions, explanations.
 
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Old 05-29-20, 05:25 PM
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when the trial was up, I still hadn't finished the last two episodes. When I tried to watch them on the Roku, it demanded a Starz subscription!
That doesn't seems shocking since you said the trial had expired.
 
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Old 05-29-20, 05:35 PM
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I don't understand your comment. The series is INCLUDED on Amazon Prime Video. It shouldn't have even required a trial of Starz. I watched it free on my desktop but couldn't watch it free on the TV using the Roku.

??
 

Last edited by ellenmw; 05-29-20 at 05:36 PM. Reason: clarification
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Old 05-29-20, 06:22 PM
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I see what you're saying. Seasons 1 and 2 are supposed to be included with prime. Looks like the problem was signing up for Starz. I can stream them on my roku. (Amazon prime)

Maybe try deleting the Amazon Prime channel from your Roku then add the channel again.
 
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Old 05-29-20, 06:24 PM
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Many shows available on Amazon require an additional subscription. Starz!, HBO, Showtime, just to name a few. Just because it is available on Amazon does not mean it is included with Prime.
 
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Old 05-29-20, 06:24 PM
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I've deleted and re-installed EVERYTHING repeatedly. Hasn't helped. (;-(

Which Roku do you have?

I think there's a similar problem with other Amazon Prime content.
 
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Old 05-29-20, 06:27 PM
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But this IS included with Prime. I watched the episodes on the desktop, just couldn't watch them on the TV with the Roku.
 
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Old 05-29-20, 06:28 PM
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Put in a request for a call back from Amazon. You’ll find it after a few clicks here and there under the Help section. I find them helpful when you actually talk to them.
 
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Old 05-29-20, 06:31 PM
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Put in a request for a call back from Amazon. You’ll find it after a few clicks here and there under the Help section. I find them helpful when you actually talk to them.

Yes, much better to talk. But I tried repeatedly and could only get the online chat. They even wrote a long, apologetic email and gave me a SPECIAL NUMBER to call - which then was unavailable. (:-(
 
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Old 05-29-20, 07:40 PM
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We've got several. The one I checked was Roku 3900X (express).

I usually prefer chat for customer service. It beats trying to understand someone on the phone with an English accent that you cant understand what they are saying.

Just because it is available on Amazon does not mean it is included with Prime.
Tolyn... this program (The Missing) specifically says "Seasons 1 and 2 included with amazon prime". That's the basis of her whole question.
 
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Old 05-29-20, 07:58 PM
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Thanks - my Roku is older. If I run into the problem again, I might try another chat guy. But you might be right about the problem being signing up with Starz - the trailer says it's a Starz subscription, but not the actual episodes. I don't usually stream a lot, but for obvious reasons I'm home a lot more now, so I'm looking for things to watch. Probably would have worked fine if I had just gone directly to the episode.
 
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Old 05-29-20, 08:12 PM
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We have had to upgrade some of our older Roku's. They get glitchy.
 
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Old 05-29-20, 08:21 PM
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Not sure exactly when I bought it but probably summer 2016. So an antique in technology terms.
 
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