I own a lawnmower repair business, not a dealership, and I was wanting to know the proper procedure to start doing warranty work. I just want to be prepared. Any thoughts would be welcomed.

 

Hello: Jack

In many cases you will be required to become a brand dealer. Meaning stock and sell the product brand. There are many benefits to obtain and recover in joining the franchises.

Doing so is required in most cases to purchase the OEM parts and protect the existing dealer franchises in your area.

Contacting the brand name manufacturers of the most common already worked on products brands in your shop is a wise start. The franchise fees are not often expensive, have low equipment in stock inventory requirements, etc.

What the franchise fees obtain is increased busy, access to OEM parts, service bulletins, referrals in mfg service manuals, etc. Plus direct referrals to local dealers made to customers when they call in for service agents in their areas. (Free Advertisement)

There are downsides also. Playing by their rules, practices, repair methods and procedures, etc. In many cases pricing guidelines to adhere to, lots of paperwork to complete & send in, all to re-coop your expenses, etc.

Regards & Good Luck. Sharp Advice.
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Also some if not all manufacturers require you to take training seminars and pay for the privledge of being authorized to do their warranty work.