Craftsman 16" electric chainsaw repair


Old 08-27-05, 08:21 AM
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Craftsman 16" electric chainsaw repair

I just bought a Craftsman 16" electric chainsaw. Added chain/bar oil, checked tension, and made 5 cuts on a 10" tree lying in my yard. Then the clutch started slipping and it won't cut. Even without load, the chain doesn't move half the time, and any load at all stops the chain. Re-checked tension, no change.

I imagine I can open it up and tighten a screw to firm up the clutch, but I hate to void the warranty if there is more to the problem than just tightening a screw. OTOH, I don't really want to leave the tree in my front yard for 6 weeks while I send this thing in for repair.

Does anyone have experience with these saws? Advice?

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Old 08-27-05, 03:54 PM
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Problem solved -- bad lot of saws from factory

I took the saw back to Sears, they gave me another.

20 minutes of sawing later, the engine was smoking. Clever boy that I am, I could see right away that an electric motor shouldn't be burning oil, so I called Sears. They agreed, and I brought that one back. I pointed out that it was very difficult to pull the chain around the bar, even when the bar tension was zero, and that the saw was like that out of the box. They agreed that was a bad sign.

So, we pulled out a third saw, this one from an earlier shipment. The packaging was slightly different (paper band holding chain brake to handle, rather than wire tie, different internal cardboard pieces). The chain on this saw moved freely around the bar. Brought it home, cut the offending tree into firewood, no problem.

Folks at Sears were very nice all along.
Old 08-29-05, 02:20 AM
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Glad your problem was resolved. Good service is getting scarce these days. Sears usually pulls through though.
Old 12-20-09, 12:35 PM
Join Date: Feb 2008
Posts: 7
Let's check this again

I bought one in 2008...never used it until the beginning of this year..have done all of 20 hours with it. Chain was full of debris ..
took it off to clean...put it all back and the exact thing that happened to you is now happening to me. The PROBLEM....didn't buy extended warranty....and they are NOT nice at our local Sears.

Took it to local saw repair guy and awaiting decision as to what it is....they won't fix if it's expensive....

I worked for Sears, but am amazed at the lowering of Quality Control and Customer Service I used to give.

Anyone else had this happen, to give a few words of advice?
Old 01-02-10, 10:11 AM
Join Date: Feb 2008
Posts: 7
Just as Patrick is the CLUTCH. Sears, in my area, is NOT easy going and wants to charge outrageous prices for repair. They wouldn't consider an exchange since I had bought it so far back...even though it was never used then (how would they KNOW that) Took it to a Professional SAW person in my area. For $27.50 he opened and adjusted the clutch. Told me you must have special tool to do this and NOTHING is mentioned by Sears that this MUST be done often....OH NICE.

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