Warranty Expiration

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  #1  
Old 02-12-07, 06:43 PM
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Warranty Expiration

Hello,
If a customer brings his vehicle in before a warranty expires and ask for warranty repairs and learns that the vehicle was not repaired during the warranty but after the warranty period; is he responible for the charges or is the factory still responsible?
 
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  #2  
Old 02-12-07, 07:00 PM
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That would be if you could prove that the repair was not done. At the time of the repair it might have been determined that a minor repair was all that was need and not a total replacement.

What is the repair you are talking about??
 
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Old 02-12-07, 07:20 PM
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If this "person" brought his vehicle in for repair while it was in warranty, but they either could not duplicate the issue, or the problem has resurfaced, and is now out of warranty, the dealer should pay for the repair that they could not properly repair while it was in.

Wow, now that was a run on sentence.
 
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Old 02-13-07, 03:28 AM
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Did this anonymous "person" get the vehicle to the shop the day before his warranty expired, but the shop was too busy to work on it until a day or two later?
 
  #5  
Old 02-13-07, 03:42 AM
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The vehicle is a 2004 Toyota 4Runner. I noticed that the temperature I select feels much hotter then the 65 degree's that its set for in manual mode. It's more like 85 to 90 degrees. If I select it down to the last step which is just below 65 degrees and is marked low, I get cold air. (not comfortable) I believe the temperature selections are computer controled and I wonder if its just a matter of learning how to reset it.
The owners manual does not mention anything about this. The vehicle does have an automatic mode which will determine heat temperature and fan speed that I have not tried yet, to see if that will reset it. Another choice is to disconnect the battery for a minute to see if that would do it. But I am not sure if disconnecting it would not affect some other part of the vehicle. My warranty expires on 20th of February.

Many years ago, I had a simular problem when I brought my GMC in under warranty and a part had to be ordered. But a week later, the warranty ran out and when the part arrived, I got a call from the dealer that the warranty expired and that I would have to cover all charges. I should have demanded a receipt from the dealer when the vehicle was first handed over to prove my case if I had to go to arbitration.
 
  #6  
Old 02-13-07, 04:10 AM
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Sound like the "in car temp sensor" either goes bad or been disconnected for whatever reason. Did anyone works on interior of the car lately and forgot plug it back in?.
 
  #7  
Old 02-13-07, 05:00 AM
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I don't think so. The vehicle has only been at the dealers for oil changes and inspections. I am going to take it in and have them check it out while I still have some warranty left.
 
  #8  
Old 02-13-07, 08:48 AM
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I went to the dealers and explained the problem and had to set an appointment for tomorrow. So on the way home, I decided to see what would happen if I set the temperature controls on automatic (this picks the temperature and fan speed) and left it running for about 5 minutes. Then I switch it to manual and now I am getting near the air temperature I set it for.
This must have reset the computer. Apparantly, selecting temperatures in the manual mode too fast must have confused the computer.
I tested the before and after temperatures.
This is what I had before: temperature output 88 degrees when selector was at 65 degrees.
This is what I had after: temperature output 72 degrees when selector was at 65 degrees. I believe this is where it should be because in order to maintain a constant temperature throughout the vehicle, the output must be a few degrees higher. So I am going to cancel the appointment.
 
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Old 02-13-07, 09:38 AM
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Don't cancel the appointment, let your Dealer made a Repair Order and document/dated and have them look at it even though it's nothing wrong with it as of right now. If a few months later, it's acting up again for whatever reason, you would have better chance of getting it fix under warranty base on last time you were in and they couldn't reproduce the problem .
 
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Old 02-13-07, 11:17 AM
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Thanks for the advise.
 
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