new door lock

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  #1  
Old 03-05-07, 02:28 PM
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Join Date: Mar 2007
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Unhappy new door lock

I recently purchased a dead bolt lock for me front door. I somehow cannot get the 2 parts separated. There is a screw on one side that is holding on to the other side. I do not have access to the screw as it is beneath the golden knob plate. There is a small hole with a long toothpick key to separate them. But when I insert the long toothpick shaped key nothing happens and the knob wont come off which prevents me to have access to the screw to separate both sides.
I need help.
Thanks
 
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  #2  
Old 03-05-07, 10:13 PM
GlobalLocky's Avatar
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Join Date: May 2006
Location: USA
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What brand of deadbolt? Is there a name on the bolt mechanism? (look on door edge)


Sounds to me like you need to find the retainer holding the inner plate on, but I'm unfamiliar with any deadbolt lock that uses one of this type.

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