Kwikset entry lock doesn't open from the outside

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  #1  
Old 12-31-09, 10:49 AM
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Join Date: Dec 2009
Location: Corpus Christi, Texas, USA
Posts: 1
Kwikset entry lock doesn't open from the outside

I've recently purchased a new Kwikset SmartKey lock (this one if it matters). From the inside, the lock and knob work perfectly. From the outside, however, the casing on the outside of the knob (the part that isn't the lock barrel itself) will spin around and around, even while the barrel itself isn't rotating. As a result, it's terribly difficult to open the door from the outside. The casing can also be pushed or pulled toward or away from the door, leaving it no longer flush with the barrel. Is this a defective lock, or is there something in the installation I missed?
 
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  #2  
Old 01-02-10, 09:40 AM
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Join Date: Nov 2008
Location: USA
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Yup, it's defective. Not too surprising, considering the brand.
 
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