Kwikset Doorknob doesn't work with key


Old 08-08-14, 09:52 AM
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Join Date: Aug 2014
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Kwikset Doorknob doesn't work with key

Hey guys...

I bought a new Kwikset double pack that has the two lock assemblies and two doorknob assemblies, and I'm having problems with one of the doorknob assemblies. It locks and unlocks like it's supposed to, but when the key is inserted the key fails to lock and unlock the doorknob. Is there a reason for this, and is there any way to fix it?
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Old 08-08-14, 10:04 AM
chandler's Avatar
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Join Date: Dec 2005
Location: USA
Posts: 39,968
Welcome to the forums. Take it back to the point of purchase for a new set. Or take the offending lockset back to them, and have it rekeyed to the good key.
Old 08-08-14, 09:01 PM
Join Date: Nov 2008
Location: USA
Posts: 1,197
Not worth fooling with if new...Assume you've tried the lock in your hand, to eliminate installation- related errors. So take it back.
Old 08-09-14, 12:53 AM
GlobalLocky's Avatar
Join Date: May 2006
Location: USA
Posts: 940
If it's a new will most likely be a Kwikset Smartkey. There are issues with the product that cannot be corrected easily. Most locksmiths will have a Kwikset reset tool to reset the cylinder, but I agree with the other posters that you should return it and ask for a non-Smartkey product.

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