Storm door lock not working

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  #1  
Old 05-15-18, 06:26 PM
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Storm door lock not working

I recently locked the deadbolt on my storm door and came down the next morning and it won’t unlock. The latch turns but the deadbolt will not slide back to unlock the door, so I cannot open it at all. Is there a way fix this without getting a locksmith involved? The door is an Anderson 3000 series.
 

Last edited by jtboucher; 05-15-18 at 06:30 PM. Reason: Misspell
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Old 05-20-18, 12:32 AM
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Problem is the screws to remove the lock mechanism are on the edge. Taking the handles and the plates off may or may not help. You may be able to slip a tool in to retract the bolt, but I don't think so. The door has a pretty small area to access the lock cartridge.

Unfortunately, the hinge rails are held on by screws that are not visible when the door is closed. You may be able to remove the plastic screw cover on the latch side, remove the screws and then swing the door open to allow access to the lock cartridge screws.

The latch is warranted for life to the original customer purchaser who owns the home...or 5 years otherwise. They will only do one replacement for mechanical or finish problems. Even if you are not the original owner, they used to be pretty lenient about shipping a new one unless the door was very old. You need the serial number, which, IIRC, is on a tag affixed to the edge of the door. You won't see it til you get the door open.

Again, IIRC, a common failure point was a spring inside the latch. I used to repair them for people who couldn't get new ones and didn't want to pay. That was near 15 yrs ago though.
 
  #3  
Old 05-22-18, 09:42 AM
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If you've not locked it in a while, the door may have shifted, and the bolt may be binding...Try the key on the outside as well as the inside thumbturn. Use a pry bar or similar to flex the door in the frame, (under threshold to pry up, on edge to pry back etc) all the while keeping pressure (torque) on the key or thumbturn; the movement may allow the bolt to "walk" back.
 
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