Pella French Door Keyhole Issue


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Old 09-20-22, 10:52 AM
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Pella French Door Keyhole Issue

Was recently gifted a French door, but having trouble installing the deadbolt/keyhole. It's as if a stabilizer part is missing inside. Any clue why the keyhole won't stay out and is instead shoving into the door mechanism?

Here's a link to the video of it pushing in when I try to insert the key: https://photos.app.goo.gl/iM8NMj1UnWHfcMiR6

Pella sent me a new keyhole mechanism, but it's the exact same as what came with it.

 
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Old 09-20-22, 04:26 PM
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Some yahoo probably didn't know what he was doing when he put it together. Take the handle apart and on that half of the handle I believe there is supposed to be a screw and a metal tab that holds the tumbler in place. That tab and screw are probably missing.
 
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Old 09-21-22, 05:03 AM
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Ha- the original yahoo was a standard worker... but the secondary yahoo was me when I got the replacement key cylinder . It seemed to fit the same. The metal piece fit into a slot, but I will see if it fits differently if I turn it vertically.
 
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Old 09-21-22, 09:52 AM
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There is a metal tab that is a keeper, it goes over the back of the square metal part of the cylinder. There should be a threaded hole above it for the screw.

I'm telling you that the metal keeper and screw are probably missing.
 
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Old 09-21-22, 04:56 PM
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Just a shot in the dark, not familiar with the brand, but see if there's a set screw on the door's edge opposite the cylinder, that may be loose.
 
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Old 09-21-22, 05:42 PM
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There's no set screw, other than the one behind the cylinder.
 
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Old 09-22-22, 01:22 PM
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I looked on their website, and you're right XSleeper, the American type cores are held in with a clip, and they sell a replacement clip with tailpiece on their site.
 
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Old 09-22-22, 06:57 PM
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Thanks XSleeper and rstripe. Can you link me to the replacement clip that you're referring to?

Are you referring to a cylinder that has this metal tab/clip (circled below)? Because mine does have that, but it is fitting all the way through the other side to the deadbolt knob.

 
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Old 09-22-22, 08:32 PM
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I believe it's one of this piece that you are missing... a keylock clip retainer.

https://www.pella.com/shop/parts/configure/?heading=Key+Cylinders+%2F+Keylock+Plugs+For+Hinge+Patio+Door&id=wood-hinge-patio-door-key-cylinders-keylock-plugs&options=Exterior+Hardware+Finish%3DStainless+Steel%2COperation+%2F+Venting%3DUnhanded%2CBrand%3DArchitect+Series%2CSelect+Part%3DKeylock+Clip+Retainer%2C+Hinge+Door+Handle%2C+qty+10%2C&type=part

As I said, it blocks the back of the square (rectangular, actually) part of the cylinder that holds the pins and springs. The clip and screw prevents the entire cylinder from pushing backwards when you insert a key.

No, it is not the tang.
 
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Old 09-23-22, 05:31 AM
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Big help. Thanks to both of you. Looking into this.
 
  #11  
Old 09-23-22, 07:05 AM
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Your circled part is called the "tailpiece" and I'm not sure why they show it next to the clip.....I would have thought Pella would show the clip and it's screw, surely they send the screw with the needed clip.
 
 

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