Handleset inside knob came off.


  #1  
Old 01-30-23, 10:30 AM
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Handleset inside knob came off.

My inside door knob to an exterior door came off, I cannot tell what make the handleset is...looked no signs.

I tried to replace the inside knob with a standard knob but screws don't fit.

Can anyone tell me what type of knob this is from the picture?
Thank you.


 

Last edited by zoso0; 01-30-23 at 01:10 PM.
  #2  
Old 01-30-23, 01:03 PM
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Can't tell much from those photos. We need it disassembled in order to see the latch. And if you open the door, the latch usually has the brand name printed on the face plate.

But realistically, you need a whole new handleset... so the brand doesn't really matter that much.

If I was going to guess I'd say Schlage.
 
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Old 01-30-23, 02:25 PM
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If you can retract the latch with the knob and if the outside of the shank on the knob is threaded, you may be able to put the knob in place and rotate the collar between the screws to reattach the knob.

But to be honest, that is a long shot based on screw placement.
 
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Old 01-31-23, 07:42 AM
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I can open the door from the outside and by the inside by turning the knob and gently pulling..see video

Can I replace only the interior knob ob front door handleset?
 

Last edited by XSleeper; 01-31-23 at 10:22 AM.
  #5  
Old 01-31-23, 07:43 AM
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Old 02-01-23, 05:08 AM
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Get the brand name on the lower metal plate on the edge of the door. If it is American made, a locksmith may have the knob assy. Particularly if this is a common problem with this brand.

Keep us in the know.
 
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Old 02-01-23, 07:11 AM
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I'll check again, but didn't see brand.

I was wondering how does this door knob stay/hold in place?
 
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Old 02-01-23, 08:19 AM
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With many the knob is not removeable. It is either held in with a casting or the metal of the knob is crimped to hold it in place. Your second picture is out of focus but it looks like you can see where it broke.

I'd just go buy a new knob. Passage sets are inexpensive ($10-20) and easy to install with a screwdriver. Since that's an entry door you could upgrade it to a keyed entry knob. If you want you can buy a set with a deadbolt and keyed entry and they will both be keyed alike.
 
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Old 02-01-23, 08:25 AM
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Is this better?

Crimped? So it is crimped to the spindle? I'll have to ask dad if he installed or some else installed it?
 
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Old 02-01-23, 08:49 AM
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I tried passage door knob, the screws don't line up!

I asked dad he doesn't remember how it was installed...
 
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Old 02-02-23, 05:25 AM
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If there is no name on it, you're going to have to replace it. No name comes from shame?
 
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Old 02-02-23, 06:45 AM
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It does look like it's broken, rather than just come loose...without a photo of door edge and exterior, I'm not sure this is even a cylindrical/tubular latchset. Some handlesets have a square spindle on the inside.
 
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Old 02-02-23, 06:50 AM
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​​​​​​ I'll check again, but didn't see brand.
Open the door, look at the door edge, on the faceplate around the latch. May or may not be printed there.
 
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Old 02-02-23, 07:27 AM
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This is video of knob, plates and handleset.

I cannot see brand or any indicators.



https://youtube.com/shorts/gXA8cx1G9Wg?feature=share
 
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Old 02-02-23, 07:50 AM
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"I tried passage door knob, the screws don't line up!"
Parts are not interchangeable from one brand or style. You can't just go buy any old doorknob and expect it to fit. If it does fit your should rush out and buy a lottery ticket. You replace the whole assembly (if you can't find the manufacturer to source the correct part).

If you want to keep tackling it, remove the whole assembly from the door. Then put it together as if it were inside the door. Out of the door it is easier to see how things should work. Do you see the jagged or rough edge of broken metal? Do you see holes that line up where a pin should be? Do you see metal tabs that if bent over could hold the knob in place? Do you see a tapped hole but not screw to go in it?
 
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Old 02-02-23, 08:21 AM
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When the weather warms up I'll take the handleset completely out.

I was hoping to resolve my issue without completely removing the complete handleset, but looks like no option.

It's freezing cold these days in Montreal!!!

 
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Old 02-02-23, 10:56 AM
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After seeing the exterior, I'm thinking maybe Weiser? Would still like to see the latch. Remove the 2 screws on the inside handle and remove the interior part of the handle and take a clear photo of the latch mechanism that is inside the 2" bore.
 
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Old 02-02-23, 05:22 PM
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Thanks for the extra video, I see this is a handleset, and if the deadbolt is the same brand, the square key bow suggests (as XSleeper noted) a Weiser brand, which is very popular in Canada, plus, their website shows a handleset in bright brass finish looking just like your pics. The door prep will show a 2" or 2-1/8" dia. crossbore hole, and 7/8" or 1" latch hole, with a backset (door edge to C/L crossbore hole) of 2-3/8". Which is all to say you're probably looking at a new handleset, tho, the big box stores will likely sell these as a handleset/deadbolt kit.

Interesting to see that you have a double cylinder deadbolt, tho I don't see any glass panes in the door. In many US jurisdictions, it's against code to install double cylinder in residential due to fire hazard. If there's no glass to break out in arm's reach, you might consider a single cylinder handleset/ deadbolt kit, for safety.
 
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Old 02-03-23, 02:49 AM
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If it is Weiser and you can find a model name / number give them a call as most of their units have a lifetime warranty.
 
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Old 02-03-23, 11:24 AM
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Let the weather warm up.(-26C)...then I'll take inside knob off and take photos as best I can.
I've taken it off knob before, and there was a rose and mounting place, but screws go from rose plate.

But I still don't understand how and what broke on my inside knob? I don't understand how it connects?
 
  #21  
Old 02-03-23, 11:52 AM
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Take as look at 4:05 in the following video.
Your handle was probably something like this where the kno0b is part or the cover plate assembly.
How To Replace A Door Knob And Lock On An Exterior Door! - YouTube
 
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Old 02-06-23, 07:32 AM
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Ok.

but if broken would there not be parts lingering?
 
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Old 02-06-23, 08:34 AM
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For some reason I often do not see the pictures on this site.

Without actually being there and taking the knob/faceplate off I cannot say.

Often it is just a couple bent over tabs or some crimps.

 
  #24  
Old 02-08-23, 08:18 AM
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I took off the rose and mounting plate and did't see any BRAND on them or Latch.
Only marking is on Plate A99..

See video...
https://youtu.be/NDeaEno0kOI
 
  #25  
Old 02-08-23, 09:04 AM
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OK looking at the video there seems to ne a washer like part on the square shaft against the latch mechanism.

That is probably part of the knob assembly.

The A99 does not ring any bells for me perhaps it will with someone else.
 
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Old 02-09-23, 06:14 PM
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As Manden opines, I also think the washer thing that's just hanging on the spindle is what was probably crimped onto the knob, so that the knob would not separate from the rose.
 
  #27  
Old 02-13-23, 01:10 PM
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can I recrimp it?

I'll have another look at it...

I wonder if it was crimped to rose plate or mounting plate..there is also a plastic piece.
 
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Old 02-15-23, 11:44 AM
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Most likely it can't be re-crimped and expect the original strength....You might consider JB Weld or other epoxy, but that's hit-or-miss. Very unusual to not have a brand name on the latch...that usually means a cheap clone from China.
 
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Old 02-15-23, 01:08 PM
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Thats what I figured....

I got the door and handleset all together, from a local company...not sure if original or "Chinese clone" LOL
 
  #30  
Old 02-15-23, 01:09 PM
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but I didn't pull out the latch completely..only view from hole...

 
  #31  
Old 02-16-23, 06:24 AM
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Name, if there is one, will be on the latch face. See Post #6.
 
  #32  
Old 02-22-23, 08:29 AM
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UPDATE - NOW I CAN SELECT VERY SIMILAR MODEL (I ASSUME FREE OF CHARGE LOL)

"Hello Alberto, Thank you for your response. We have received the image you attached to this email and according to the images you have the Weiser Hartage handle set model. This model has been discontinued and is no longer being manufactured. Moving forward if the interior knob has fallen off, we need to see a picture of the interior and the broken part. The full handle set will need to be replaced.
You can choose a new mechanical model from our website as a replacement. https://ca.weiserlock.com/en/handlesets/

We have sent a separate email from <noreply@spectrumhhi.com> that contains a link where you can upload photos of the interior side of the handle set you have. Please check your inbox, spam or junk folder. As soon as we receive this information we will be able to provide with further assistance."
 
  #33  
Old 02-23-23, 07:31 AM
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Well if it's under warranty, that's good if they honor that....Weiser has made decent residential locks for many years, and like most locks, always had their name stamped on the latch. Oh well, let us know the outcome.
 
  #34  
Old 02-27-23, 01:17 PM
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UPDATE

They will replace handleset free of charge under warranty!!!

Thank you all!!!
PS. Shall install when weather warms up LOL
 
CircuitBreaker voted this post useful.
 

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