Contractor screw-up on rubber roof? Need advice
#1
08-18-03, 11:44 AM
Contractor screw-up on rubber roof? Need advice
I hired a contractor to replace a rubber roof on a 14 x 7 ft. porch. The old roof wasn't properly pitched and water accumulated at a low spot on the end where it was supposed to run over the edge of the roof and into a gutter. The new roof has been installed, but water still accumulates, albeit not as much, at that same spot.
Both the salesman (person who wrote-up the estimate & contract) and the crew chief who installed the roof said that of course they'd pitch it so that it drained properly. My worry is that the work-order didn't explicitly state that they'd pitch the roof.
Any ideas on how to approach this? Should I contact the salesman, his boss or someone else? Am I going to have any problems because it wasn't written into the work-order, or does this fall under some sort of "good workmanship" expectation? I want to have my points in order before contacting them, but I need to contact them quickly because a different crew is supposed to come back on Wed. to put on some facia.
Thanks.
Both the salesman (person who wrote-up the estimate & contract) and the crew chief who installed the roof said that of course they'd pitch it so that it drained properly. My worry is that the work-order didn't explicitly state that they'd pitch the roof.
Any ideas on how to approach this? Should I contact the salesman, his boss or someone else? Am I going to have any problems because it wasn't written into the work-order, or does this fall under some sort of "good workmanship" expectation? I want to have my points in order before contacting them, but I need to contact them quickly because a different crew is supposed to come back on Wed. to put on some facia.
Thanks.
#3
08-19-03, 02:29 PM
Are you saying that you had a new rubber(EPDM) roof installed?
If so, at those measurements, if it wasn't installed as one piece, I would say you got ripped. One piece of EPDM, should have been a no brainer. I wouldnt worry about the little bit of ponding if it is one piece. I've sold remnants to customers for gold fish ponds.
If so, at those measurements, if it wasn't installed as one piece, I would say you got ripped. One piece of EPDM, should have been a no brainer. I wouldnt worry about the little bit of ponding if it is one piece. I've sold remnants to customers for gold fish ponds.
#4
08-19-03, 06:44 PM
When they were starting to work I showed the crew chief the problem area. It was very obvious partly because you would almost fall thru the rotten plywood underneath the low spot of the old roof.
Sorry, I don't know what EPDM is. They installed high density cushion board and over that put a .45 mil rubber roof membrane. I don't know if it is one piece or not. There appear to be seams. The crew chief said that they could pitch cushion board so he said that they could pitch it with plywood first.
Their service manager is coming tomorrow to take a look. Any suggestions on what to say/ask/demand of him are certainly appreciated.
Sorry, I don't know what EPDM is. They installed high density cushion board and over that put a .45 mil rubber roof membrane. I don't know if it is one piece or not. There appear to be seams. The crew chief said that they could pitch cushion board so he said that they could pitch it with plywood first.
Their service manager is coming tomorrow to take a look. Any suggestions on what to say/ask/demand of him are certainly appreciated.
#5
08-19-03, 06:46 PM
Oops, 1 typo. The crew chief said that they could NOT pitch cushion board so that is why they pitched it with plywood. (or were supposed to do that)
#6
08-20-03, 03:20 AM
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If you had a rubber roof put on that small area, do not worry about the ponding. That is why you had a rubber roof put on in the first place, (no pitch). The only thing you need to worry about is if it was put on correctly. It sounds like it was, but who knows, I was not there. Ask the company rep. He can tell you with one look. Good Luck
#7
08-20-03, 08:53 PM
The service manager took a look at it and said that it needs to be fixed. Since I pulled down the ceiling in the porch, they are going to try to attach the problem from below instead of ripping off and reinstalling the roof. He said leaving it is as is won't result in leaking, but was will use that porch and eventually put a "floating" deck on it, it should be fixed.
I was wrong on one account, it is one piece of rubber membrane; the apparent seams are from the factory.
Thanks for the help.
I was wrong on one account, it is one piece of rubber membrane; the apparent seams are from the factory.
Thanks for the help.
#8
08-21-03, 07:44 PM
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The service manager did you good. As several of us stated, the roof was ok, but the structure of the roof needs work. They will fix it good for you. Have a good day.
