New Roof - Many issues after install.

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Old 09-05-14, 08:43 AM
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New Roof - Many issues after install.

Hello, I recently had my roof replaced a couple weeks ago due to a hail damage claim. It was a complete tear off and a new roof was installed. The work was completed on 8/5/2014. The crew was 3 guys (instead of 7) and it took them 2 days and over 15 hours to complete the roof.

After install I noticed several issues with the roof, most importantly the shingles were not laying flat. I had the owner come out to look at the roof and showed him the shingle curling, bowing in areas, shingles sticking up, shingles lifting by the flashing, shingles coming off along a ridge, along with several other issues. I had the owner of the roofing company come out to the house to see the issues. He indicated that the shingles were installed "too closely" and that was causing the curling, lifting by the flash, and any other issues where they don't lay flat. He said the "bowing" was a result of the workers not trimming the shingles toward the edges of the roof, instead they just laid a full shingle down. I'm obviously not happy with the work. They also didn't install a PVC boot correct (it's for the wrong slope they said) and all the areas by the flashing have shingles sticking up (since they were not trimmed properly).

I'm very concerned with the work that was done.The owner indicated this was easy to fix and I asked him to explain how they intended on fixing all of these issues (there are over 75+ areas of curling/lifting). He indicated they simply need to "trim" a bunch of the shingles. I asked about the bowing, he indicated they would have to redo that area, same with the ridge that sticks up.
I told him I was not happy and that I did not receive my money's worth. The roof does not look right and it looks worse than my parents roof (who have the same shingle brand and color) which is 15 years old. I told the owner I will need the entire roof redone because there are a myriad of issues and trimming the shingles as a "fix" was not acceptable.

The summary of my issues are below:

Above Garage
1) Bowing/rippling going up the entire length of roof, this is towards the garage door.
2) The shingles by the flash don't look straight and are lifting.
3) Shingles are lifting in multiple spots. Not lying flat.
4) The last Roof Cap has exposed nails that are not sealed.
5) The edge of the roof (towards garage door) is jagged and hanging off.
6) The siding is exposed and sticking out on the area above front door.
Main Front area
1) The area where the 3 slopes meet looks terrible, not sitting flat.
2) Toward the right side, the last Roof Cap has exposed nails that are not sealed.
3) Multiple areas where the shingles are lifting.
Main Back Area
1) The back of the house has shingles that are lifting in multiple spots.
2) The pvc vent cover isn't correct, it's wrinkled and isn't smooth. Looks to be the wrong size and looks worse than what all neighbors have.
3) The 2nd to the left vent cap is crooked (this is even after adjustment was made).

I wanted to get some opinions on here as to what you think? I have asked for a redo of the roof.

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Last edited by ray2047; 09-05-14 at 09:04 AM.
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  #2  
Old 09-05-14, 09:31 AM
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Couple more pictures. I also found out it's against regulations in Illinois for a roofing company to subcontract the work. I believe all the work was subcontracted for this project since I spoke to the crew after install and found out they work for a different owner.


 
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Old 09-05-14, 10:54 AM
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due to a hail damage claim
Your homeowners insurance is paying for this? I'm surprised they didn't monitor and inspect the work upon completion.
Whether insurance or yourself is responsible for the contract, I would withhold payment until fixed or contractor forces the issue and takes you to court. Either way, I would seek any mediation available.
If the contractor offered me a remedy of trimming already installed shingles, that would not be acceptable. I would expect a correct installation from start of job.
 
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Old 09-05-14, 11:04 AM
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I have not given the roofing company ANY money yet.. I have the checks that the insurance cut out which I am still holding. I did sign an agreement with the roofing company before the work was started that they would be doing it (I believe this is standard).

I have told the owner of the company on Tuesday (4 days ago) that I will only accept a redo of the work and a re-roof. He told me he would get back to me and I have not heard anything back from him yet.
 
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Old 09-05-14, 11:09 AM
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I have contacted the Illinois Department of Financial & Professional Regulation and explained to them the situation. I also contacted my Village to get an inspector to come out since the roofing company needed a permit. They subcontracted the work so now the question becomes is the company that subcontracted the work licensed.

The thing that amazes me is nobody inspected the work after it was done (no village inspector, insurance inspector, not even someone from the roofing company).
 
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Old 09-05-14, 12:45 PM
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Sometimes the permit process is just a way for the town to collect revenue
Have you let the insurance company know that you are dissatisfied with the job? Sometimes they have more clout.

btw - welcome to the forums!
 
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Old 09-05-14, 01:04 PM
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Sometimes they have more clout.
Sometimes they have a lot of clout. They have lawyers that may have this guy begging for mercy.
But all kidding aside, this post is really a legal question. I think everyone would agree this is a bad job.
I always reference CA, because that's where I work. That said, be careful. In CA, if a contractor does not pay a sub, the sub has a right to go after you. This includes a lien on your house, commonly called a mechanics lien.
Insurance company will be familiar with these laws and I would get them involved ASAP.
 
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Old 09-09-14, 12:48 PM
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It's been a week to this day since I last talked to the owner of the roof company. He said he would get back to me and he hasn't.

I haven't contacted my insurance yet, I was waiting to see what he would come back with. What would be an acceptable fix to remedy this situation be? Have him redo the areas that are off?

I want to get an independent roofing company out and I will pay them to check out the roof but I was hoping the owner would have gotten back to me by now...
 
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Old 09-09-14, 12:51 PM
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If the contractor offered me a remedy of trimming already installed shingles, that would not be acceptable. I would expect a correct installation from start of job.
Would you have them redo the sections are off? I still need an independent roofing company to come out but I was curious as to how you guys would handle this?
 
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