New Hardwoods, is this normal?

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Old 02-17-15, 01:26 PM
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Exclamation New Hardwoods, is this normal?

We purchased new floors from Lumber liquidators in the beginning of November. They were installed by a professional right before Thanksgiving. We bought Maple prefinished, we were told they had a 30 year finish warranty, and they would be great with our 2 dogs. In all it was 1900 feet of flooring.

Since day 1 they have been getting scratched and dented. The dogs have put up to an 1/8 inch gouges in them when they run on them. My wife who is 5'6" and 135 lbs dents the floors when she wears heals. She is wearing business appropriate shoes, not super high shoes.

Lumber liquidators said this is normal and we shouldn't wear shoes in the house if we don't want them to be scratched.

I have attached a few pictures so you can see.
 
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Old 02-17-15, 01:37 PM
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Maple is harder than Oak so I don't see how you could dent the floor with just high heels. What is the thickness? Is it solid wood, Laminate, engineered and if you have scraps, can you provide a cross section. This doesn't seem like excessive wear, it should be normal wear and should hold up better than this.
 
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Old 02-17-15, 02:04 PM
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It is 3/4" solid "hardwood". I don't think this is normal either. Those pictures are from 2 weeks after the install also.

here is a picture not installed
 
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Old 02-17-15, 02:20 PM
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Not normal, but not out of the question. Just to preclude it, do all your chairs, including dining room chairs have soft feet installed? Some of the scratches appear to be furniture related. Dogs and high heels should not have affected the flooring in 2 weeks like that. I have installed 5" hand scraped maple in a house with 2 large dogs and 3 adults, and there has been no damage to the finish in over 2 years. I'll have to say it is a warranty problem with the finish.
 
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Old 02-17-15, 02:24 PM
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We bought Maple prefinished, we were told they had a 30 year finish warranty, and they would be great with our 2 dogs
While the wear does seem excessive and I don't understand the dents even though high heels do present an extreme amount of pressure over a tiny area I think the big issue is with the salesman lying to you making you think that the dogs wouldn't be an issue.
 
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Old 02-17-15, 05:19 PM
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LL is not a good, straightforward company. They get constant complaints about their products and very few get resolved. I'm sure, buried somewhere in the warranty, it will exclude dogs and high heels. And if by a miracle, that salesman is still there, he will have amnesia.
 
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