Advice for problem Hardwood Floor

Old 06-09-01, 05:28 PM
Visiting Guest
Posts: n/a
I purchased a Natural Reflections Hardwood Floor at a floors store. The purchase was complete with installation and review of old floor prior to installation. All tat I have read on this fourm was that the Engineered Floor was the only type of wood floor to use over concrete.

Natural Reflections is a hardwood floor and not a laminate or engineered floor. The salesman told me it was a new product, which can be glued over a concrete

To start with, the installer used no leveling compound even though he felt the floor was somewhat uneven. Two days after installation, I found that there were several indentations and deflections in the floor. After calling the installer, he told me that there were many problems with this particular product similar to the one I have. The installer returned and told me that there a kit where small holes were drilled into the floor and filled with another glue which was supposed to take care of the problem areas. Instead of taking care of the deflection problem, it made things worse. Now I have several areas, which have buckled, in the same exact area as the repair or filling with epoxy.

Has any one had experience with this product or issue. The manufacturer is claiming that there is no problem with the product. And the dealer is wasting his hands.

Old 06-09-01, 07:33 PM
Visiting Guest
Posts: n/a
Sounds like you might need a Lawyer:-(((

Or if It wasn't in excessive amount of money you might consider small claims.

Document everything and take pictures

Good luck

Old 06-10-01, 05:15 AM
Elite Flooring/Ken Fisher
Visiting Guest
Posts: n/a


Natural reflections isn't that new, as I first saw it three years ago. It can be glued to the slab with the proper adhesive and amount. The recommended adhesive isn't cheap by any means and the cost is up around 65 cents per square foot. Your cost will be higher with the retail markup.

Depressions in the slab itself that exceed 3/16" over a 8-10' span should be adressed before the installation. Check for more good info on installation procedures.

Thread Tools
Search this Thread
Ask a Question
Question Title:
Your question will be posted in: