Have a conventional straight cool air handler in Florida with a 10kw aux heat strip and cannot get the heat to turn on with nest. White on w1. Cant find any sketches of conventional air with aux heat.....only heat pumps.

Anyone know?

Thanks

 

Here is the wiring for a system such as yours....

 

Thanks. We saw that and thats the way we have it wired but it doesnt turn on the heat. All I could get out of googling and tech support is that the heat is emergency or aux and not primary or something like that.

 

What did you have for a stat before the nest and how was it connected ?

 

It wouldn't be called Aux heat if you do not have a heat pump.

It is just called heat.

The thermostat needs to control fan operation in heat mode with that application.

If the W1 is highlighted yellow select it and set it for electric heat.

 

Thanks HOUSTON 204. Almost there MAYBE. When I go to the equipment setting and "pro setup", the W1 IS highlighted yellow. I continue with that and it's preset with "conventional heat" / "electric" / "forced air". Then it turns Green and I go to done.

BUT, it still doesn't work and when I go back in and see what color it is now, it turns back to yellow. Each time I change it, it changes to green and then when I go back after seeing that it is not working, it is yellow again.

Also, FYI, when I set it for heating, the fan DOES BLOW and the air is circulating through the vents, the Nest shows heating and is orange in color, but the temperature of the air does not change. I have the same system upstairs on a heat pump, with nest, and when the heat is on the air temp is about 110. With this unit, the air stays in the 70 area.

I have checked the inside of the air handler to make sure the "fuse" is ok, and it is. Also, we had the "heat strip" changed last year from a 5KW to 10KW, but really don't remember if it ever worked or if we even used it.

Any other suggestions?

Thanks,

 

Bypass the thermostat.

R,G, and W should give you power to the fan and heat strips.

A wire nut might be required to test.

 

"Bypass the thermostat.

R,G, and W should give you power to the fan and heat strips.

A wire but might be required to test."

BEFORE I try this, I want to make sure you mean that I should CONNECT the R/G/W wire all together??

THANKS!

 

Yes..... connect R, W, and G together.

If you get heat now..... the stat is the issue.
If you get the blower but no heat..... it's the electric heater section.