this is a copy of a message I posted on Dremel's site. sorry is this is too much for you. it's all too much for me too! I just spent $80 on the advice of the helpful young man at Home Depot and purchased a Dremel. goal is to cut through a faucet that is being replaced. It is impossible to loosen the key nut underneath the faucet, in spite of using a basin wrench, WD40, and several hours of effort. so I am going to cut it through the faucet on top of the sink, and release it that way. So I bought this Dremel with plans to use the fiberglass reinforced cutting disk #426 to just cut through the faucet and the bolt holding it on, above the sink. It took me awhile, but I finally figured out that I needed to use the mandrel part #402. Obviously this piece is too large to go through the hole in the cutting disk. I took a look, I figured the top of part 402 must come off, screw the disk down so it doesn't come flying off. But the screw wasn't budging, so I thought I must be mistaken. After poring through all the literature that came with my new expensive tool, and wasting half an hour on the Dremel web site that is obviously more geared to selling than to answering questions, I found confirmation on the package of extra #426 disks I bought. Finally I found what I needed: a schematic on how the disk is supposed to attach to the main body of the tool. good grief! An hour later, and I still cannot get the screw to come out of part 402! I can't undo the screw to add the attachment to cut through the faucet because I can't undo the nut holding the stupid faucet hostage to the sink. I am not stupid. And I am not a weakling. I'm just normal. Over the years I have worked on cars, put furniture and equipment together, and worked with basic to intermediate level tools. And I cannot get these basic tasks accomplished. day after day, hour after hour, devoted to what should be a simple task, to remove a stupid faucet that shouldn't be leaking because it's relatively new, but it leaks like crazy, so it has to replaced. So now I have to go yet another day without my kitchen sink, make yet another trip to the hardware store, so that someone there can get this stupid attachment attached to my brand new very expensive tool, so that I can try it out and see if it will work to cut the faucet. Manufacturers -- are you out there? I have to believe that I am somewhat representative of women in the US trying to take care of basic maintenance around their homes and their lives, and it is proving to be IMPOSSIBLE! what gives? Directions cannot be found; tools don't work; things are screwed down so tightly that a woman of average strength can't unscrew them. I've seen the pink power tools for women (Barbie power saw? come on!) -- believe me, I don't care what color it is, I just want to be able to take care of a few things around my house when they don't work. It would be wonderful if I had a dad or a honey to do these for me, but I don't. And I am not the only woman who doesn't. If you want me to do some beta testing for you, if you want to hire me to let you know if your web sites are effective or not, if you want me to tell you if your directions that come with your tools make sense or not -- let me know! if I'm an average single woman out there, I can tell you that you're alienating a huge segment of potential customers. aargghghgh!!!! thanks for letting me blow off some steam; sorry if I bored you . . . . . :wall:

thank you, gentlemen. & ladies. for your support as the struggle to replace a new kitchen sink faucet dragged on and on and on. (almost an entire week!) final resolution to removing the old faucet: returned Dremel to Home Depot, they put attachment into a vise to loosen the screw, so that the cutting blade could be installed. consulted with one more guy there - in plumbing. we looked at new models of faucets upside down. determined cutting from above would work, but not with Dremel - blade not wide enough. hack saw recommended. (moen guy recommended keyhole saw. I got one of those too, but seemed too slow. maybe would have worked if I had stuck to it.) sure enough - hack saw finished the job the keyhole saw started, in relatively short order -- old faucet removed! installing new faucet comparatively easy, but whoever put the nuts on the bolt on the old faucet also put all the other nuts / knobs on too. at the moment, tube to icemaker disconnected -- cannot loosen nuts. will just replace entire connector piece, when time permits. cold water not working exactly, but extremely difficult to turn water off to try and adjust water hose. nearly flooded kitchen a few minutes ago. but hot water working, new sprayer independent of faucet working, and dishwasher working. will ask plumber when she shows up in 3 weeks to replace water turn-off knobs under sink, get cold water working and check for any leaks. final issue with manufacturers, this round: there was some attempt in the installation directions for new sink, to differentiate between a square oval and regular rubber gasket, or something like that. there were two gaskets, but they looked the same to me. in the diagram, the square oval gasket was shown only from a cut-away view. I would have had to cut one or both gaskets to determine which one looked the same as the view, when cut. not a good idea. better to have full-size diagrams in directions, so can compare the two gaskets to the pictures. as it is now, I have one gasket not used. I will let plumber decide where it should go. this type of thing, where companies mean well, but just don't give quite the right information, can be very frustrating. but for now, I have a sink working, and yes, I did it myself -- with lots of help! skipping over to the tile & grout section next, to figure out how to replace the tile in front of the sink that got loosened from all the times I pushed and pulled myself in/out from under the sink. tra-la. vallo