Shower faucet handle freely spins - doesn't shut off water

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Old 08-26-14, 03:03 PM
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Shower faucet handle freely spins - doesn't shut off water

hi there,
We have a stacked Kohler shower faucet. The faucet that controls diverting the water or turning it off, the handle goes round and round but has no effect. if I take the handle off, i can reach in with needle nose pliers and turn the splined stem and the water shuts off. What gave way that needs replacing?

Stumped.
 
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Old 08-26-14, 06:26 PM
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Look at the inside of the handle. Is it stripped? What about the end of the stem?
 
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