competent health care

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  #1  
Old 08-05-16, 09:00 AM
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competent health care

About a year and a half ago my wife went to a specialist and had a test run. He wanted it redone in a year but the insurance company balked so she put it off. For whatever reason she didn't open her mail yesterday but when she did this morning there was an authorization letter for the test providing it was done between 7/27 and 9/27. So she called the doctor's office to schedule the test and was told it was already scheduled for 12:45 today. You would have thought someone would have had the sense to let her know ahead of time!
 
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  #2  
Old 08-05-16, 03:10 PM
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I bet it is one of those HMO's and there is one company that comes to mind that automatically sets up appointments for you. I am not naming names but it starts with a K and I hear that they can be a royal pain to deal with when getting appointments and even sometimes seeing a really good doctor. But then I have also heard of some good things about appointments and even cheaper medication too when needed so sometimes they are good and sometimes not so good. I have a different HMO myself but it doesn't pay much because of the high deductible.
 
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Old 08-06-16, 05:48 AM
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Understand your dismay with the health care provider Mark. However, it's not the incompetence of the health care provider I take it. Not the doctors and other medical care professionals...:NO NO NO: But rather the staffing that supports them and the medical teams, etc..

Know ahead of time.
There should be, maybe is and/or could be a courtesy reminder call service offered. Might want wife to inquire about it. That call notice, IMO works best. Another method is to enter the appointment into the cell phones reminder notes or in phones calendar for the future date and time, etc. Cell phone does not have that feature? Alternative method may be to tape a note to or tape appointment card to wall calendar or the month and date. Or write info into box on the calendar, etc..... Just trying to offer helpful solutions...

Experienced the medical care company that starts with the "K" on behalf of 2 family members whom have or had their health care provided by it. Great service from the doctors. Overall not to bad from the office support staff. With one exception. It's such a big organization much to often or all to often one hand does not know what the other is doing...

Example: My last surviving aunt recently passed away. I was her trustee for both estate, will and medical care. Here we are many months later and in her name I still get ads, updates etc. I.E. junk mail...

Solution. Made copies of death cert. When something arrives from them in her name, I use the prepaid return envelope to return their enclosed with a note. Which says' "You didn't get the memo?" She's dead! See enclosed!!!...... Just like me to due so.

"Hard to soar like an eagle when you're working with turkeys!"

...
 

Last edited by Sharp Advice; 08-06-16 at 06:56 AM.
  #4  
Old 08-06-16, 06:44 AM
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Another method is to enter the appointment into the cell phones reminder notes or in phones calendar for the future date and time, etc.
We normally write the appointment down on the calendar but her appointment yesterday was unknown to us. Had she not gotten the approval letter from medicare she wouldn't even had known to call the doctor. The doctor's office made the appointment when they got approval but never bothered to inform my wife that it was scheduled Someone dropped the ball!!
 
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Old 08-06-16, 07:16 AM
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Someone dropped the ball!!
:shocked:

Dropped the ball? Like this one?



As noted above:

"Hard to soar like an eagle when dealing with some peers, office or staff Turkeys!"

Can be frustrating......having to compensate for the lack of attention to details from office staff members. We now all have to ask while at the clerks desk. When is next appointment? Any future tests etc. I need to know about.?

Especially now a days when future appointments, blood tests etc. are made electronically and we leave office with nothing in hand to tape to wall calendar, etc...



 
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