Not enough air to heater?


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Old 02-11-08, 06:38 PM
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Not enough air to heater?

I have an American Water Heater (name brand). Here are past events:

Replaced entire manifold (recall from WHirlpool)
Replaced gas valve regulator

Heater specialist came in, checked flu and everything else. All is good. Main burner will not stay lit longer than 30 seconds, then it and pilot goes out. Specialist says that it didn't have enough air. Turned gas valve down to about half way. Heater worked and main burner stayed on, but was yellow, and now I have a major soot problem. Now pilot light won't stay on. I was thinking of putting a couple holes in the flame guard (screen at bottom of heater) to let more air in. No other way to adjust air flow intake that I know of. ANy suggestions? Please help!
 
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Old 02-11-08, 06:48 PM
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What the specialist did was wrong, he just made things worse. WHY was it not getting enough air?

Is this on warranty?
 
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Old 02-11-08, 07:31 PM
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I don't know why it's not getting enough. It was working fine before. I've lived here for a year and a half, but not the original owner. Tank is about 4 yrs old at the oldest. The only air intake is that screen at the bottom, the flame stop. No other way to regulate air intake. Screen is clean. There is a air duct inside the closet to let in fresh air. Any advice?
 
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Old 02-11-08, 07:45 PM
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Is this on warranty?
 
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Old 02-11-08, 08:35 PM
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No it is not under warrenty
 
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Old 02-13-08, 05:45 PM
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Did you pay for the service call? If so, they did not help things by altering the water heater. At least have them come back and put it back to the way it was. As far as I know, all water heaters at least have a 6 year warranty. Get on the phone to Whirlpool and make some noise. Good Luck!
 
 

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