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So…Lowes ordered a Natural Gas Water Heater instead of the L.P. Water Heater

So…Lowes ordered a Natural Gas Water Heater instead of the L.P. Water Heater


Old 10-27-13, 10:53 PM
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So…Lowes ordered a Natural Gas Water Heater instead of the L.P. Water Heater

It was a few years ago..I ordered a LP water heater from Lowes… Four weeks later I pick it up from the store, take it home and install it. Had many issues with the heat sensor tripping because the flame yield was too great. Come to reading the damned labels on the thing and see it all starts to make sense…They gave me the wrong heater. I added a control valve to reduce the gas input so the flame could be controlled but it still produced a lot of carbon. I repaired my electric water heater and opened the gas water heater up to find a lot of carbon build up inside. I really hate I was given the wrong water heater. Can Whirlpool send me a burner made for LP? OR do I have to go through bloody Lowes to get this resolved (since I ordered it online)? I mean…It's not my fault because propane is also a natural gas because it is derived from hydrocarbons. All hydrocarbons are created from natural organic matter. True, the propane is extracted thermally…but it doesn't mean it's NOT natural, because the molecular bond does happen in nature.
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Old 10-28-13, 01:17 AM
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Liquified petroleum gas (propane and butane) are derived from crude petroleum. They are NOT classified as "natural" gas by any recognized authority.

It was your fault for not reading the labels before installing the incorrect heater and your fault again for changing parts rather than the entire heater. There are very few, if any, gas-fired water heaters that allow for field changeover between LP and natural gas for safety reasons.

Now after four years of this mistake you want the manufacturer or the retailer to make it right? You might as well ask that they include a fifty pound bag of Krugerrands in the exchange as they will laugh you out of the store.
Old 10-28-13, 02:22 AM
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Welcome to the forums.

I have to agree with Furd. You are basically stuck with a spare water collection tank at this point.

With big box stores everything you buy needs to be checked at purchase.
Old 10-28-13, 07:46 AM
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You need to change the gas valve to an LP model and the orfice at the burner...Call the manufacturer of the heater and ask them for the propane kit....
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