New softener doesn't feel quite right

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  #1  
Old 02-23-05, 10:34 PM
chiefneil
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New softener doesn't feel quite right

I just moved into a new construction house and am doing a rent-to-own with a brand new Culligan water softener. I was completely happy with the softener at my previous house (not a culligan) which was served by the same water utility. The problem is that while my water feels softer with the culligan, it doesn't feel as soft as my previous house. I even did a manual recharge a few days after they installed it to be sure. The Culligan plumber agreed (he washed his hands with soap a couple times to see) so they sent out a service tech. Well the tech tested the water and it's 0 grains so he says the softener is working fine. But in the meantime I'm having to use moisturizer every single time I wash my hands otherwise they get really dry - I didn't have to do this with my previous system.

I'm about ready to send the culligan back and get something else, but I really would like to hear any opinions on this from the pros. Empirical evidence (the hardness test) shows the softener is working, but the "feel" of the water isn't quite right and the water is harsh on my skin. This culligan softener is triple the price of my old one and yet it's driving me and my wife crazy.
 
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  #2  
Old 02-26-05, 04:47 PM
J
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Do a chlorine test.......you could be getting more at your new house.....high levels can cause dry skin and even bleaching of hair!
 
  #3  
Old 03-21-05, 10:41 AM
chiefneil
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Found the problem

In case anyone was interested in how this turned out: I had another plumber from a local softener manufacturer come out to check out my water. He tested the water at 2 grains - technically soft according to him, but probably why it didn't feel as good as my previous 0 grain water.

Culligan's had their chance to address the problem and they dropped the ball, so I'll be replacing their unit with something else and saving several hundred dollars too.
 
  #4  
Old 03-24-05, 06:15 AM
J
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No suprise there!!!!!!!!Glad you got it resolved!~
 
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