Hi folks, I have a Culligan Good Water Machine, Reverse Osmosis. Have had it for about 7 years. Just started leaking at the faucet. When viewed from underneath, the faucet has what looks like two outlets. One has a hose and is not leaking. The other does not have a hose, and that's what's leaking. From researching the Culligan manuals, we've found nothing that helps us figure this out, and the local Culligan service office says they have to come out for $89 just to look at it, won't give possible fixes over the phone. Is there a cap that must have been attached to stop water coming from this second hose outlet, if indeed that's what it is? Help greatly appreciated, thanks.

Equipment: 40k grain capacity, Fleck 7000 valve, fine mesh resin, and some sort of Best Value Hardware store generic iron out salt. All of which is less than 3 months old. (purchased from discountwatersofteners.com) I'm on a well, source water is somewhere around 500-600ppm hardness, or 35 grains per gallon, plus about 1ppm iron. I have my fleck 7000 set to metered-delayed, 36k capacity, 45grains of hardness, etc. I have tested every valve position; backwash, brine rinse, rapid rinse, brine fill, etc. All modes appear to be functioning correctly. There is a nice brine solution in my brine tank, but the salt level doesn't appear to have changed in 3 months. Well I was getting soft water for a while, and I know it was regenerating because the rubber hose popped out of my drain a few times, spraying water on my basement floor. All the stains on my stainless dishwasher went away, my dishes were getting clean, my toilets stayed white... And so on. Well we had a power outage, and after that point, back to hard water. It was after this point that I checked all the programming and tested every valve position, only to find that all of them WORK, but I still have hard water. I have gone through all the troubleshooting in my manual, the Fleck 7000 appears to be working correctly, the bypass is closed, I KNOW the system is regenerating, I know the brine rinse cycle is pulling in brine solution, but its still not producing soft water. How could this be possible? The water is passing through the ion exchanger immediately after a regeneration, but no soft water?? Is there any way my resin might have been washed away?? Any other things I should check for? Could there be an issue with my brine tank? The salt level seems unchanged, but I don't know for sure. I can see water down there, and it tastes salty. Also, the resin tank draws water from the brine tank during the proper cycle.