Even the grandfathered one's like I have. I have two of the long cylindrical stainless steel jacket style that I have swapped out for over the past ten years. This past Saturday the one in the pit died. Put the new one in as an exact fit. Took less than 5 minutes. Go to return the burned out one and Sears no longer has private labeled sump pumps. They instead honored the lifetime warranty with a $200 gift card that I put towards another unit that must be purchased on line and shipped direct to house. I chose the closest one I could. A Zoller model # ZOE M98 at a cost of $200 plus shipping. Sold by Grady. No more lifetime warranty . So now I must rig up another piping system in-order to do a quick swap when the time comes. Then return the Craftsman unit again for (hopefully) another Zoller of the same model. That should be in about 2 to 3 years.

As I was talking to the clerk I lamented the loss of the Craftsman pump which I enjoyed over the years. He speaks up and tells me a lot of Craftsman and Sears products are going by the wayside, one of which is the Craftsman tape rule. A mainstay for any DIY or pro repair man. He tells me they will be replaced with Stanley. I didn't have the heart to tell him that the Stanley name will also be phased out within the next several years. The parent holding company (whom I cannot remember) cannot come to an agreement with the owners of the Stanley name and so it will be phased out. It's a shame.

It seems to me Sears is trying to phase out and close it's brick and mortar presence in the market place and reduce it's size and only go to an on-line presence similar to it's origins as a catalog house only. Bad decision in my mind. The K-Mart merger (among other market conditions) killed Sears as viable contender in today's market place. Too bad. At one time a DIY or pro could easily go to Sears and pick up tools, parts and service on a moments notice.

I for one hate dealing with Sears on-line and will avoid it if at all possible. The in-store people are much better and helpful (in an effort to save their jobs). But I hate the store layout. I remember the day when one could walk into a Sears store and walk down a large center isle. And off to each side was a department specific to your needs. Now days it's impossible to navigate to any department without going through every other department. It keeps me out of the store as well as many other people I talk to. I know, it's not just them, but I don't shop any of the other stores for the same reason.

Our store is so much easier to navigate and that's why many people prefer our store. Part of our advertising is "...we get you in and out."

I will miss Sears stores dearly.

 

I won't miss Sears, at all. A few years ago, I sent my brother to Target to buy slippers for my father. Then didn't have what we wanted so my brother decided to go to Sears. The box said Dreamfoam but when opened, the slippers had a Target label, on them. When I sent him back to return them, they called Security. I complained by phone. They said okay, send him back. I sent one of the aides & they did the same thing to her.

I will give Sears credit for their great price on ink for printers. That's all.

 

And the problem is?

OK, obviously they were returned prior to your brother buying them but the store never checked the box. That's stupid on their part. But to expect a retailer, any retailer to accept a return from another store is non-sense. Unfortunately, you took a lose from some other dis-honest person. Why should Sears be blamed?

Occasionally people try to pull that stunt at our store. They can't seem to understand that a product we don't sell, or they did not buy from us can't be returned. We offer price matching, return with no receipt, items years old that we no longer sell, even goods obviously damaged or abused by the customer. But not returns from our competitors.

With a Target tag on the slippers why not return them to Target and get a store credit from them?

 

No! Obviously Sears bought a job lot & didn't properly relabel the items before they were repackaged. That caused the staff to think that someone was trying, to cheat the store. Incompetency is just not a government problem.


The receipt was from Sears. Target would have called Security too.

 

OK, I see. Yes that can happen. We've on occasion have received merchandise labeled for another store, but only on the boxes they were delivered in, never on the product itself.

 

Black and Decker currently owns the Stanley name along with like twenty other companies.

 

I'm going to retract my statement that Stanley Black and Decker is owned by a holding company. I can't pin point a specific name. But a Google check reveals this board of directors of the company: (Note the two that I italicized, A tobacco company and a South American Co.) It is truly a world economy. That's one of the reasons I doubt a world war of the previous type will ever take place. Instead a social/economic revolution/evolution is in fact taking place.

[h=1]Board of Directors[/h]

[h=4]John F. Lundgren[/h] Chairman & Chief Executive Officer,
Stanley Black & Decker, Inc.

[h=4]Andrea J. Ayers[/h] President & Chief Executive Officer,
Convergys Corporation

[h=4]George W. Buckley[/h] Chairman, Smiths Group plc
Retired Executive Chairman, 3M Company

[h=4]Patrick D. Campbell[/h] Retired Senior Vice President &
Chief Financial Officer, 3M Company


[h=4]Carlos M. Cardoso[/h] Retired Chairman, President &
Chief Executive Officer, Kennametal, Inc.

[h=4]Robert B. Coutts[/h] Retired Executive Vice President,
Electronic Systems,
Lockheed Martin Corporation

[h=4]Debra A. Crew[/h] President & Chief Commercial Officer,
R.J. Reynolds Tobacco Company

[h=4]Benjamin H. Griswold, IV[/h] Chairman, Brown Advisory

[h=4]Anthony Luiso[/h] Retired President—Campofrio Spain,
Campofrio Alimentacion, S.A.

[h=4]Marianne M. Parrs[/h] Retired Executive Vice President &
Chief Financial Officer,
International Paper Company

[h=4]Robert L. Ryan[/h] Retired Senior Vice President &
Chief Financial Officer, Medtronic, Inc.

 

Sorry for the revival of an old thread but I am in the same exact situation. I had a spare craftsman sump pump in the box for easy swapping out. Mine died Easter Sunday morning and having the spare came in handy as expected. Looking online I found out that they no longer sell the Craftsman branded pumps.

Did you need a receipt for the $200 gift card? How's that Zoller?

*Edit - they now only list "eco-flow" brand sold by sears.com

 

I have yet to install the Zoller. The old Craftsman is still pumping away.
No receipt was necessary when I returned for warranty replacement.