A fireplace remote control is a convenient way to turn your gas fireplace on and off at home without needing to get down on your hands and knees and struggle. As with any technology though, as convenient as having a remote control is, there are many ways things can go wrong or it can fail to work. Assuming that your fireplace itself is functional, here are some ways to troubleshoot the remote's function.
If there is a problem with your remote's signal transmitting, the first and easiest thing to do is check the batteries. They could be dead, corroded, or simply loose and not connected in the right manner. Simply pop open the battery compartment on the remote and inspect them. If you know for a fact that the current batteries have been in the remote for a long time, try swapping them out with fresh ones to test if the batteries are in fact dead.
TIP: Buy extra sets of batteries and store them in a safe and dry place. Use them to replace the old set as soon as they stop working or become weak.
2. Internal Functions of Remote
The condition of the remote itself could be the problem as well. For example, if buttons do not operate when pressed, it could point to an issue with the remote's internal wiring or electric connection. If the batteries and all other connecting devices are in good condition, the internal mechanics may be the one thing you can't rule out as easily. In this case, take it to a technician to resolve the problem.
The receiver is the device, external to the remote, that gets the signals when the remote buttons are pressed and lets you manipulate the gas fireplace as desired. If the receiver is not installed correctly, the remote control might not work as required.
Inspect it if signals are not being transmitted upon pressing the remote control. Locate where it is positioned and find out if it is connected properly. Also check to see if there's anything physically obstructing it from getting a clear signal.
4. Power Supply
It is advisable to place the receiver in close proximity to the power supply. This is important as the cable might not be long enough to reach the power outlets in the house otherwise, and stretching it too much can cause a loose connection.
One solution for this is to extend the receiver’s cable so that it can comfortably reach the nearest power supply with ease. Make sure the wire is not too taut. Avoid placing it next to the stove or fireplace, as it might get spoiled or damaged by heat. The cord is also a tripping hazard so if possible try to place it out of the way from foot traffic.
5. Poor Installation
When fixing the receiver to the gas valve, make sure it is positioned properly. This can cause signal interference and bring about poor performance. A good idea is to test out different positions for the receiver at different points on the gas valve during your installation.
Find out which position provides the best and clearest signal when putting on and turning off the fire place. Secure the receiver in place and inspect it regularly to ensure it stays in that same, ideal position.
Again, to be truly sure that the remote or its companion systems are to blame for your problems, you need to make certain that the fireplace and its gas lines work on their own even if the remote isn't functioning. When your remote is working fine, practice fire safety and do not allow children to play with the fireplace remote control or the gas fireplace.