Troubleshooting an Ice Maker: Ice Won't Eject Troubleshooting an Ice Maker: Ice Won't Eject

When troubleshooting ice makers there are a number of different things you will need to inspect, check and look out for. There are also a number of potential problems which can cause different things to happen. An ice maker could suffer from various problems which will prevent it from ejecting ice.

If you experience problems which prevent your ice maker from ejecting ice, you should investigate a number of different potential problems which could cause this to happen.

Ice Cube Ejector Gear

Read your refrigerator's instruction manual for instructions on how to locate the ice cube ejector gear. The ejector gear controls when the ice is released. This is made out of two plastic cogs which must mesh together. If there are any problems with these gears or if they have worn out then the entire ejector gear will need replacing.

Normally, it's possible to replace the ejector gear only on component models. If you have a modular unit, replacing the individual gears may not be an option and you may need to replace the entire control module.

Ejector Motor

The ejector motor is used to control the ice as it is released. If you can replace individual components, it should be possible to test and replace the ejector motor individually if required.

Dismantle your ice maker and locate the ejector motor. Disconnect the wires and inspect the terminals. If any terminals are corroded, these will need to be replaced or cleaned.

Using a multimeter, check the motor for continuity. To do this set, the multimeter in resistance mode and check that the motor is a complete circuit. The motor should show a resistance of between 500 to 600 Ohms if it is healthy. If it shows no resistance, or infinite resistance, the motor is faulty and will need replacing.

Ice Mold Heater

The ice mold heater is the device which heats the mold so that the ice will fall out. This should be located just under the ice mold trays and is connected to two wires. Mark which wire goes where and disconnect them.

Use the multimeter to measure resistance and check the continuity of the heater. The normal range should be between 60 and 90 Ohms. If the heater is showing up with no resistance or is infinitely resistant, there is a problem which will need to be inspected.


The thermostat controls the temperature of the ice maker and is located at the bottom of the support box. Use the multimeter to test the resistance of the ice maker at room temperature. The resistance should be infinite, or very near. Then turn the freezer on for 20 minutes and run the same test again. This time the reading should be 0.

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